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About the Role

This position plays a pivotal role in providing administrative support to ensure the efficient operation of advocacy services for parents navigating various systems. To provide support to families that promotes a positive parent-child relationship and interaction while providing linkage to parents/caregivers. To support and advocate for the family to receive their entitlements and benefits, housing connects, etc.

Responsibilities

Responsible for opening and closing case records, including sending of all required notices to individuals and families.
Completes all documentation to order gift cards and Metro cards.
File document and health information case record.
Responsible for scheduling all program meetings and taking minutes.
Answers phone, greets and announces individuals and families to assigned workers.
Responsible for scheduling, attending, and coordinating trainings for all program staff.
Schedule, research, secure and participate in monthly outreach events and document attendance of participants.
Serve as a point of contact for parents, advocates, service providers and other stakeholders, relaying messages, responding to inquiries, and facilitating communication to ensure smoother collaboration and information flow.
Compile and analyze data related to client demographics, service utilization, outcomes, and satisfaction to inform program evaluation and improvement efforts.
Complete and document case work activities in tracking logs/excel sheets, case record PROMIS, CONNECTIONS and all other systems in a timely manner.
Conduct monthly chart reviews of at least 10 case records per month.
Maintain strict confidentiality and privacy standards to protect the safety and privacy of individuals and families, adhering to relevant laws and organizational policies regarding the handling of sensitive information.
Prepare necessary supplies for community outreach tabling events and presentations, ensuring readiness and professionalism in representing the program.
Foster linkages with community-based programs, schools, law enforcement agencies, and other relevant stakeholders to enhance assist with enrolling advocacy cases per ACS requirement.
Conduct community outreach and relationships with external providers.
Support other parent advocates/case aides on case assignments if needed.
Advocate and assist families with connecting to community-based resources/organizations and making referrals to facilitate the services needed to the families.
Participate in activities including initial intakes, contacts, and service plan meetings, etc.
Obtain collateral documents quarterly and/or annually as provided, from medical, mental health treatment, substance use and academic programs and other programs.
Works with parents and provides education on improving parenting skills and home management skills.
Schedule and participate in monthly unit, Interdisciplinary, and/or Clinical Team Meetings.
Ability to conduct interviews with families to obtain and provide information needed to fulfill case aide responsibilities.
Demonstrate cultural competence and sensitivity in collaborating with individuals and families from diverse backgrounds, recognizing and respecting their unique cultural values, beliefs, and preferences.

Requirements

Ability to use communication skills that successfully convey and obtain accurate and complete information in a respectful caring manner.
Demonstrates ability to organize and coordinate work within schedule constraints and manage emergent requirements in a timely manner.
Ability to communicate effectively with supervisors, co-workers, and other community partners.
Knowledge and ability to use critical thinking and analytical skills used to formulate with the family person achievable plans for implementation.
Ability to perform the essential functions of the job with or without reasonable accommodation.
Collaboration and facilitation skills to collaborate with the individual, families, and services providers.
HS Diploma or GED required; child welfare experience preferred.
Computer skills including but not limited to Microsoft Word, PowerPoint, SharePoint, Teams, and ability to learn other systems.
Work hours will be based on needs of program and may vary.
Performs other duties/responsibilities as assigned within scope of this position.

Skills

Communication skills
Organizational skills
Time management
Critical thinking
Analytical skills
Collaboration
Facilitation skills
Microsoft Word
PowerPoint
SharePoint
Teams

Location

New York City

Work Type

Full-time

Experience Level

Child welfare experience preferred

Education Level

HS Diploma or GED

Benefits

Extensive Training & Career Development
13 paid holidays
Half-day Summer Fridays
Ample vacation, personal, and sick time
Robust Medical, Dental, & Vision Insurance
Company paid Life Insurance
403(b) retirement plan with agency contribution
Tax-deferred annuity
Commuter Benefit Program
Flexible Spending Accounts
Plum Benefits (Corporate Entertainment Benefits)
Employee Assistance Program
Internship & Referral Programs

About the Company

Founded in 1846 to care for the children and widows of sailors in the Port of New York, Seamen’s Society was one of the first organizations, in the US, to care for abandoned children in family settings, rather than institutions. Today, Seamen’s Society for Children and Families is a comprehensive nonprofit provider of enhanced family foster care services, mental and behavioral health care services, prevention/family stabilization services, a childcare program, domestic violence intervention and counseling services, health home care management services, education financial support, and a youth tutoring program. The agency’s nearly 200 professionals serve over 1,200 children and 800 families in New York City.

Equal Opportunity

Seamen’s Society is committed to providing an inclusive and welcoming environment for all members of our staff, participants, volunteers, subcontractors, and vendors. We respect diversity and accordingly are an equal opportunity employer that does not discriminate based on race, color, creed, religion, national origin, alienage, citizenship status, age, disability, sex, gender, gender identity or expression (sexual orientation, marital status, partnership status, veteran status, genetic information, or any other status protected by applicable federal, state, or local law.