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About the Role

The Toronto Blue Jays are seeking a Manager, Promotions & Experience to support premium experiences, integrate promotional programs, and manage talent for events. This role also contributes to fundraising events for the Jays Care Foundation, aiming to exceed an annual target of $2.4 million.

Responsibilities

• Support the planning, coordination, and game-day execution of promotions, theme days, and fan activations.
• Lead cross-functional coordination with internal teams and external vendors for promotional initiatives.
• Oversee operational planning for promotional games and theme days, including logistics and recaps.
• Manage vendor sourcing and logistics, including budgets, quotes, and invoice processing.
• Support live entertainment programming and ensure performer alignment with space identity and promotions.
• Support the evaluation and elevation of the end-to-end guest experience across the ballpark.
• Support the execution of Jr. Jays Sundays, including game-day activations and kid-focused experiences.
• Partner on the overall strategy and management of the Jr. Jays Club, focusing on membership growth and value enhancement.
• Oversee the day-to-day operations of the Jr. Jays Club, including digital engagement and event execution.
• Foster a collaborative team culture, prioritizing fan experience with attention to detail and continuous improvement.
• Lead the planning and execution of Jays Care Foundation fundraising events with a focus on revenue growth and guest experience.
• Partner to translate strategic objectives into detailed event plans, timelines, and resource requirements.
• Oversee all event operations, including project workbacks, logistics, and on-site execution.
• Provide on-site leadership to drive seamless execution, manage stakeholders, and resolve issues.
• Ensure consistent execution quality across all events, aligning guest services with brand and service standards.
• Act as the primary decision-maker for event delivery domains including scope, budget, vendors, and timelines.
• Escalate decisions to the Sr. Manager, Promotions & Experience when required.
• Proactively identify risks and implement mitigation strategies to protect event outcomes.

Requirements

• Completed University or College education in a related field.
• Minimum 3-5 years of event planning, fundraising, or partnership experience from the public and/or not-for-profit sector.
• Experience managing complex events and multiple projects concurrently.
• Understanding of and passion for the game of baseball and the Toronto Blue Jays.
• Proficiency in Microsoft Office.
• Knowledge of Salesforce fundraising software is an asset.
• Leadership abilities to manage and mentor team members.
• Polished written and oral communication skills.
• Strong organizational and project management skills with keen attention to detail.
• Creativity and willingness to share ideas.
• Strong problem-solving skills and confidence to make decisions in a fast-paced environment.
• Commitment to service excellence and customer satisfaction.
• Team player with the ability to support big picture goals while contributing to day-to-day execution.
• Must be available for all Blue Jays home games, with the ability and willingness to work evenings, weekends, and holidays as required.

Skills

• Event planning
• Fundraising
• Partnership management
• Project management
• Microsoft Office proficiency
• Salesforce fundraising software knowledge
• Leadership
• Written communication
• Oral communication
• Organizational skills
• Attention to detail
• Creativity
• Problem-solving
• Decision-making
• Service excellence
• Customer satisfaction
• Teamwork

Location

• Rogers Centre

Work Type

• Full-time
• Onsite

Experience Level

• 3-5 years

Education Level

• University or College education

Salary/Compensations

• $70,000 – $75,000

Benefits

• Discretionary bonus opportunities
• Vacation entitlements
• Comprehensive benefits package
• Front-office perks
• Ongoing, hands-on training
• Excellent employee discount on Blue Jays gear

About the Company

• The Toronto Blue Jays are the only MLB team in Canada.
• The organization is committed to diversity, accessibility, and inclusion.
• They aim to build a team that reflects the richness of the game and the communities they represent.

Equal Opportunity

• All candidates will be considered for employment.
• Encourages individuals from underrepresented groups to apply.
• Dedicated to working with candidates who have accessibility needs to ensure they have the necessary support.