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About the Role

This is an energetic, busy, and varied role supporting the centre management team at Stratford Shopping Centre. The main focus is to act as a liaison between individual stores and Centre Management, utilizing exceptional communication skills. The ideal candidate will be a confident, self-motivated, and commercially driven individual with a passion for retail, analysis, and communications.

Responsibilities

• Collate and analyse weekly/monthly occupier sales data, communicating areas of growth and risk to the management team producing trend analysis reports from trading data.
• Identify opportunities to drive revenue and profit, champion offers.
• Collate, analyse and review all available data to help understand the retail, leisure and managed operation.
• Maximise the usage of all data including footfall, path intelligence, dwell time, average spend, catchments and customer profile.
• Have a strong understanding of the Centre’s competition and performance.
• Deliver feedback to management meetings and departmental managers daily/as required regarding retailer updates and issues arising.
• Undertake regular occupier visits in order to maintain a positive working relationships, gain constructive feedback and understanding. To provide support and assistance.
• Communicate with retailers on a regular basis on operational issues including formal meetings, establishing effective working relationships.
• Ensure retail compliance with regulations and lease covenants, as well as other compliance issues.
• Respond to and coordinate retailer enquiries including operational issues, shop refreshes and performance issues.
• Focus on overall delivery of excellent Customer Service and lead any customer service staff.
• Take the lead in inducting any new occupiers and new store managers, advise of Health and safety issues and build awareness of the Centre and Client’s Brand.
• Act as a mediator between external agencies such as trading standards and our occupiers to ensure any issues are resolved.
• Maintain an up to date list of store managers, area managers and head office contacts and develop strong links with these groups.
• Work, in conjunction with the centre management team to develop and distribute any occupier information, newsletters. To develop local offers and initiatives.
• React to customer comments in liaison with the appropriate retailers, finding permanent solutions to reoccurring issues.
• Be aware of retailer events and their impact on the centre and to ensure that these are well managed with communication and face to face contact with the centre team.
• Engage occupiers to participate in any sales growth opportunities such as events, promotions and marketing activities in line with the centres marketing campaign.
• Facilitate occupier meetings and forums, assisting with their planning and delivery, arranging guest speakers an store manager attendance.
• Minuet and keep records of occupier meetings.
• Liaise with mall operators, to ensure the highest standards of presentation and service and to ensure that the operations comply with the mall space strategy.
• Support the Centres Marketing team in the delivering of their strategy for the centre.
• Work alongside the Centre's security team, BCRP, BID and local police to maximise information sharing and crime prevention strategies.
• Keep retailers informed of centre marketing activity, engage occupiers to participate in any sales growth opportunities such as events, promotions, and marketing activities in line with centre activities.
• Keep up to date records of occupiers car parking leases.
• Carrying out some operational admin duties.
• Assist the Centre Manager with raising purchase orders.
• Assisting other department heads with operational management of budgets.

Requirements

• Have a demonstrable knowledge of the retail industry.
• Exceptional communication skills.
• Digital and social media savvy.
• Keen interest in fashion and culture.
• Natural flair for writing.
• Confident communicator, energetic, self-motivated and passionate about retail.
• Excellent organisational and time management skills and able to meet tight deadlines.
• Self motivated and able to work on own initiative without ongoing direct supervision.
• Excellent interpersonal and communication skills and able to effectively communicate with staff, the public and potential customer groups at all levels.
• Willingness to adopt a flexible approach to working patterns and working ethos in order to respond to the changing needs of Leisure & Retail environment. The role will involve working hours in line with the peak trading times for occupiers.
• Proactive, reliable, flexible and a commitment to first class customer service.
• Knowledge of London with a focus on Stratford and the surrounding area.
• Ability to use full range of Microsoft applications inc. Word, Excel, PowerPoint, Outlook.

Skills

• Communication
• Digital and social media
• Writing
• Organisation
• Time management
• Interpersonal skills
• Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)

Location

• Stratford

Work Type

• Full-time

Experience Level

• Mid-level

Salary/Compensations

• £30,000 - £35,000

Benefits

• Benefits Booklet available