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About the Role

The Branch Operations Specialist III (Head Teller) will oversee and support daily branch operations, ensuring compliance with all procedures and regulations. This includes managing cash handling, balancing, vault transactions, and ensuring the accuracy and security of monetary activities. The Head Teller will also assist in establishing new customer accounts and maintaining strong relationships with existing customers by identifying and cultivating referral opportunities across various banking services. They will provide exceptional, friendly service, acting as an advocate for customers while contributing to the protection and growth of the bank.

Responsibilities

Deliver excellent member service, addressing requests, complaints, and issues promptly and effectively.
Exhibit comprehensive knowledge of all Credit Union products and services, identifying cross-sell, retention, and acquisition opportunities.
Oversee and supervise daily cash handling, teller operations, balancing, and vault transactions to ensure accuracy, security, and compliance.
Develop strong advisory relationships with members to deepen relationships and generate referrals.
Accurately and efficiently process member transactions while maintaining confidentiality and compliance with regulations.
Supervise and guide staff, ensuring the accurate completion of Personal Banker tasks, including account opening/closing, debit card servicing, wire transfers, fraud claims, and account maintenance.
Manage daily teller drawer reconciliation, vault operations, ATM/ITM management, and act as liaison to cash vendors and courier services.
Provide supervision, mentoring, and training to staff, conduct audits, and manage document retention and compliance efforts.
Support Contact Center inbound calls during peak times, assist with Digital Banking inquiries, and attend community events for business development.
Lead the team to meet or exceed monthly loan and service goals while ensuring compliance with Credit Union, State, and Federal regulations.

Requirements

High school diploma or equivalency certification.
Two (2) to three (3) years of teller experience.
Knowledge of Cash Recycler, CDM Machine, ATM, ITM, and card machine.
One (1) year or more in a supervisory role.
Demonstrates strong interpersonal skills, showing empathy and the ability to build rapport with members.
Communicates clearly and effectively, both verbally and in writing, with employees, credit union members, vendors, and third parties.
Exhibits excellent customer service and communication abilities.
Handles confidential information with tact and responsibility.
Works efficiently with direct supervision of daily activities.
Achieves individual goals while supporting the team in reaching branch objectives.
Possesses intermediate mathematical skills necessary for daily operations.
Understands loan processing procedures and related tasks.
Has knowledge of credit union loan policies and regulations, including Truth in Lending, HMDA, Equal Credit Opportunity Act, Fair Credit Reporting Act, and more.
Demonstrates familiarity with credit union products, services, policies, regulations, and procedures.

Skills

Bilingual preferred

Location

Onsite

Work Type

Full-time

Experience Level

2-3 years teller experience
1+ year supervisory experience

Education Level

High school diploma or equivalency

Salary/Compensations

Compensation for employees is generally offered within the range of the minimum to midpoint of the posted salary scale, based on qualifications, internal pay equity, and the budget for the position. This compensation range adheres to state-specific regulations. The determination of your actual pay rate may take into consideration factors such as your skills, years of experience, and other pertinent qualifications.

Benefits

Comprehensive benefits
Health plans
401(k) matching
Support for work-life balance
Employee engagement activities
Opportunities for community involvement

About the Company

At Suffolk Credit Union, we empower our members and strengthen our community by promoting financial wellness, transparency, and respect.

Equal Opportunity

Suffolk Credit Union provides equal employment opportunities to all applicants and prohibits discrimination of any type on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information or any other characteristic protected by applicable federal, state or local laws.