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About the Role

The AI Research Operations & Enablement Lead sits within the Global Insights & Strategy team, part of Global Marketing. This role is at the intersection of strategy, operations, and enablement, focused on building and scaling the operational and AI foundations of the Insight function to enhance speed, efficiency, and strategic impact.

Responsibilities

• Define and maintain the AI roadmap for the Insight team, identifying high-value use cases across the insight lifecycle.
• Plan and execute AI pilots (e.g., summarization, coding, assistive authoring, knowledge search) and transition proven pilots into standard workflows.
• Own a concise AI playbook detailing workflows, prompts, templates, and guardrails, including human-only vs. human-in-the-loop scenarios.
• Partner with Legal, Privacy, InfoSec, and central AI teams to ensure responsible AI use in line with company policies.
• Maintain an inventory of research tools and platforms, recommending standardization or upgrades.
• Ensure research tools and practices are GDPR-compliant and aligned with privacy and data protection requirements.
• Oversee respondent recruitment processes with agencies and internal partners, monitoring response rates, cost, and participant experience.
• Create and maintain lean operations templates and checklists, utilizing automation/AI to reduce manual tasks.
• Support annual planning and in-year tracking of insight budgets, managing renewals, POs, and value checks for core suppliers.
• Coordinate the team's rhythm, including meetings, all-hands, show-and-tells, training, and offsites, ensuring clear documentation.
• Maintain and evolve core ways of working and provide stakeholder guidance on collaborating with the Insight team.

Requirements

• Bachelor’s degree in a relevant field (e.g., Business, Operations, Marketing, Information Systems) or equivalent practical experience.
• Experience in operations, program management, research operations, or marketing operations, preferably within insights, research, analytics, product, or marketing.
• Hands-on familiarity with research tools and workflows (e.g., survey platforms, UX testing tools, panels, insight repositories).
• Experience managing suppliers, contracts, and budgets (planning, tracking, renewals, value assessment).
• Experience owning or overseeing AI tool adoption and development of AI workflows.
• Comfort experimenting with new technology in a structured way.

Skills

• Strong process and systems thinking
• Technically curious
• Stakeholder management
• Clear written and verbal communication
• Comfortable with change and ambiguity
• Ability to thrive in a fast-paced, high-tech environment
• Manage complex problems
• Service-oriented
• Experiment-driven
• Methodical and detail-oriented
• Ethical and responsible

Location

• London

Work Type

• Hybrid

Experience Level

• Experience in operations, programme management, research operations or marketing operations, ideally within insights, research, analytics, product or marketing.
• Hands-on familiarity with research tools and workflows (e.g. survey platforms, UX testing tools, panels, insight repositories).
• Experience managing suppliers, contracts and budgets (planning, tracking, renewals, value assessment).
• Experience owning or overseeing AI tool adoption and development of AI workflows, and comfort experimenting with new technology in a structured way.

Education Level

• Bachelor’s degree in a relevant field (e.g. Business, Operations, Marketing, Information Systems) or equivalent practical experience.

Benefits

• Flexibility, tools and support to do your best work and grow your career
• Flexible working options
• Time off
• Competitive pay
• Benefits
• Well-being programs

About the Company

• Gen is a global company dedicated to powering Digital Freedom through its trusted consumer brands including Norton, Avast, LifeLock, MoneyLion and more.
• Our combined heritage is rooted in financial empowerment and cyber safety for the first digital generations, and today we deliver award-winning cybersecurity, online privacy, identity protection and financial wellness solutions to nearly 500 million users in more than 150 countries.
• We are scrappy and relentlessly customer driven.
• We create room for healthy debate, experimentation and continuous learning.
• We seek out people with different experiences, identities and ideas to join our team.
• You’ll work with people who back each other, respect each other and understand that our differences are a competitive advantage.

Equal Opportunity

• Gen is an equal opportunity employer, and we’re committed to fair, inclusive practices at every stage of the candidate and employee journey. Employment decisions are based on merit, experience and business needs.