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About the Role

The Operations Resolution Coordinator is responsible for performing process audits, investigating, tracking, and assisting in resolving quality issues and concerns within the warehouse operations.

Responsibilities

• Perform process audits and highlight exceptions and opportunities.
• Document process steps, identify discrepancies, and research variations.
• Assist in establishing standard practices and maintain process audit records.
• Monitor corrective action effectiveness and develop/update quality auditing procedures.
• Escalate risks and conflicts as needed.
• Perform stock verifications and quality checks.
• Conduct root cause analysis.
• Coordinate quality checks, sortation, and product/location audits.
• Monitor, document, and research quality control complaints.
• Identify and suggest process improvements.
• Collaborate with associates, team leaders, and supervisors during investigations.
• Gather and summarize data from information systems and records.
• Provide backup for quality auditors.
• Deliver timely feedback to supervisors and leadership.
• Lead investigations.
• Provide on-the-floor training and refreshers on quality standards and processes.
• Participate in process improvement projects.
• Collaborate with business partners and teams.
• Support 5S initiatives.
• Perform marginal tasks.

Requirements

• High School diploma or GED required.
• 1-3 years of experience in Quality.
• Experience in a distribution and/or manufacturing environment.
• Proficiency with MS Office & Outlook.
• Demonstrated solid communication and interpersonal skills.
• Professional verbal and written communication abilities.
• Ability to communicate at all levels.
• Strong listening and interpretation skills.
• Knowledge of Management Warehouse Systems (PkMS preferred) is a plus.
• Strong problem-solving and decision-making skills.
• Ability to work under strong demands and multi-task in a fast-paced environment.
• Ability to manage time by changing priorities.
• Must be able to perform addition, subtraction, multiplication, division, decimals, fractions, and English/Metric conversions.
• Must be able to read production report data and verify/audit data.
• Must be able to identify a problem and implement a quick solution.
• Must be able to read, analyze, and interpret data in report form and make decisions.
• Must have a general understanding of the entire replenishment operation.
• No direct supervisory responsibility.
• Frequently required to stand, walk, hear, grasp, operate objects and controls, reach with hands and arms, use computer, use close and distant vision and adjust focus.
• Regularly required to stand, bend, work on a computer, crouch, and lift weights up to 35 lbs., push up to 100 lbs. on a cart.
• Occasionally required to sit.
• Must be comfortable working on the warehouse floor and moving between departments.
• Frequently required to work near moving equipment.
• Frequently works in noise of moderate volume.
• Occasionally smells diesel fumes from dock trucks and propane from forklifts.
• Occasionally works in varying degrees of temperature.

Skills

• MS Office
• Outlook
• Communication
• Interpersonal skills
• Verbal communication
• Written communication
• Listening
• Interpretation
• Problem solving
• Decision-making
• Time management
• Mathematical skills
• Data analysis
• Process auditing
• Root cause analysis

Location

• Warehouse floor

Work Type

• 1st Shift
• Full-time

Experience Level

• 1-3 years experience in Quality

Education Level

• High School diploma or GED

Salary/Compensations

• $21-$25/hr

Benefits

• Comprehensive and highly competitive benefits package
• Variety of physical health benefits
• Retirement and savings benefits
• Caregiving benefits
• Emotional wellbeing benefits
• Transportation benefits
• Other benefits
• Elective benefits

About the Company

• Harlequin, a division of HarperCollins, is a company seeking an Operations Resolution Coordinator.

Equal Opportunity

• HarperCollins Publishers is an equal opportunity employer.
• HarperCollins Publishers is committed to providing reasonable accommodation for qualified individuals with disabilities, in our job application and/or interview process. If you need assistance or accommodation in completing your application, due to a disability, email us at TalentManagement@harpercollins.com. Note: we will only respond to accommodation requests.