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About the Role

Four Seasons Hotel London at Tower Bridge is seeking a Spa Therapist to join their award-winning Spa team on a 32-hour per week contract. The Spa is a luxury wellness destination focused on creating meaningful experiences that help guests relax, restore, and reconnect.

Responsibilities

• Deliver a range of face and body treatments in accordance with Four Seasons protocols
• Consult with guests and personalize treatments based on their needs and preferences
• Maintain exceptional guest care before, during, and after treatments
• Build strong product and treatment knowledge to confidently recommend retail products and services
• Prepare treatment rooms and maintain high standards of cleanliness and presentation
• Support the Spa team in creating a calm and welcoming atmosphere
• Maintain accurate guest records and treatment notes
• Uphold all health, safety, and hygiene standards

Requirements

• Recognised beauty therapy or massage qualification such as NVQ Level 3, CIDESCO, CIBTAC, ITEC, VTCT, City & Guilds, HND, or equivalent
• Previous experience within a luxury spa, hotel spa, or premium wellness environment
• Excellent understanding of guest care and five star treatment standards
• Genuine interest in holistic therapies and wellbeing
• Strong communication and interpersonal skills
• Excellent attention to detail and organisational ability
• Professional presentation and a passion for hospitality
• Ability to work effectively as part of a dedicated team
• Good spoken and written English
• Strong customer service skills and the ability to remain calm under pressure
• Right to Work in the UK
• Applicants eligible under the UK Youth Mobility Scheme are welcome to apply if they independently meet the visa requirements.

Skills

• Holistic therapies
• Guest care
• Communication
• Interpersonal skills
• Attention to detail
• Organisational ability
• Customer service

Location

• London

Work Type

• 32 hour per week contract
• Four shifts per week based on business needs
• Flexibility required across weekdays, weekends, evenings, and public holidays

Experience Level

• Previous experience within a luxury spa, hotel spa, or premium wellness environment

Education Level

• NVQ Level 3, CIDESCO, CIBTAC, ITEC, VTCT, City & Guilds, HND, or equivalent

Salary/Compensations

• £42,000 annual pay inclusive of base salary and treatment commission

Benefits

• Excellent training and clearly defined career development pathways
• Strong internal progression opportunities across London and the global Four Seasons portfolio
• Holiday entitlement increasing with service up to 33 days
• Up to two paid Wellness Days per year
• Company Sick Pay, increasing with service
• Life insurance while on duty
• Up to 20 complimentary nights at Four Seasons Hotels and Resorts worldwide, increasing with service, as well as heavily discounted rates at all properties
• 50% discount across UK Four Seasons food and beverage outlets from day one for up to four guests
• Complimentary meals while on duty in Pepys Cellar, our staff cafeteria, with refreshments available throughout the day
• Discounted gym membership with City's Leonardo Hotel
• Bupa Dental Cover and MediCash healthcare plans available
• Enhanced maternity and paternity pay
• Uniform with complimentary professional dry cleaning from day one
• Season Ticket Loan and Cycle to Work scheme available from day one
• Access to Wagestream for greater pay flexibility and discounts
• Employee recognition programmes including monthly awards and events
• Annual themed team events plus regular social, charitable and sporting activities

About the Company

• Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return.
• Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart.
• We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
• At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves.
• Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime.
• It comes from our belief that life is richer when we truly connect to the people and the world around us.
• Set in the heart of the City, overlooking Tower Bridge and the Tower of London, Tower Bridge is the starting point for discovering London’s historic past, alongside its exhilarating present.
• As impressive inside as out, this famous five-star hotel remains the centre of attention, as a new chapter begins in its history.
• This beautiful grade II listed building and former HQ of the Port of London Authority has 100 rooms, 41 residential apartments of which 31 units are in a FS run transient rental program, a stunning ballroom which has hosted the inaugural Reception of the United Nations, 5 meeting rooms, a stunning destination spa with 8 treatment rooms, hammam, steam, sauna and swimming and vitality pool, and a fantastic Food and Beverage offering including Cooper's Cut (Modern Steakhouse), Mei Ume (Chinese/ Japanese cuisine) and Rotunda (all day dining, afternoon tea & bar).