Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

About the Role

GFT is seeking a Transportation Management Center (TMC) Operator to join our Practice or CBG Team in Albany, NY. This role requires regular attendance at our Albany, NY office and follows a 24/7/365 operational schedule. The successful candidate will be responsible for maintaining situational awareness, data entry, and monitoring a designated region for normal and emergency conditions to identify incidents, coordinate response, and update status for management.

Responsibilities

Understand what's happening on the State DOT road network in the Traffic Management Center (TMC).
Monitor traffic cameras to spot and respond to incidents quickly.
Use CCTV cameras, congestion info from state and commercial sources, and crowdsourcing apps to monitor traffic.
Work with partners like Police and DOT.
Dispatch DOT staff and contracted crews for routine and emergency road maintenance.
Proactively monitor road closures and notify DOT staff about any unauthorized closures.
Monitor field equipment, dashboards, and software/hardware used in the TMC and report any issues.
Use TMC equipment and software to actively monitor traffic.
Put up signing plans on DOT's Variable Message Signs (VMS) and Dynamic Message Signs (DMS).
Monitor CCTV cameras, electronic signs, vehicle detection systems, incident reporting systems, and other systems to manage traffic.
Ensure traveler information is communicated accurately and timely through DOT's channels.
Verify the accuracy of traveler information on DOT's public service platforms and report any issues.
Monitor hotspots, smart work zones, and changes in road/lane alignments using CCTV cameras and other sources.
Communicate with various stakeholders to get a comprehensive view of road conditions.

Requirements

High school diploma or GED required.
Exceptional written and verbal communication skills in English.
Proficiency in communicating information over a radio system or network.
Expertise in using freeway management and other traffic control computer applications.
Strong ability to write reports and correspondence.
Effective coordination of real-time activities and priorities.
Strong interpersonal skills and the ability to work effectively within a diverse team.
Experience in handling calls, dispatching via radio or telephone, and communicating clearly and concisely.
Ability to multitask and thrive in a fast-paced environment.
Proficiency in using computers with Windows-based applications.
Flexibility to work alternate schedules and be on-call as necessary.
Familiarity with Regional DOT Interstates and local roadways (preferred).
Experience in public safety, emergency management, transportation dispatch, or related fields (preferred).
Successful completion of a criminal background check is required.

Skills

Communication
Radio system communication
Freeway management systems
Traffic control computer applications
Report writing
Coordination
Interpersonal skills
Teamwork
Call handling
Dispatching
Multitasking
Windows-based applications
CCTV monitoring
ITS systems

Location

Albany, NY

Work Type

Full-Time
On-site
Hybrid (in-person and remote) work environment

Education Level

High school diploma or GED

Salary/Compensations

$21-25 per hour

Benefits

Comprehensive benefits package including wellness programs, parental leave, and pet insurance, in addition to medical, dental, vision, disability, and life insurance.
Tax-deferred 401(k) savings plan.
Competitive paid-time-off (PTO) accrual.
Tuition reimbursement for continued education.
Commitment to professional development, access to internal and external training programs, and support of active participation in professional organizations.
Incentive compensation for eligible positions.

About the Company

GFT is a privately held AEC firm that innovates where transportation, water, power, and buildings converge, calling this the Infrastructure of Life.
The company measures success by the strength of its relationships and is an employer of choice for over 5,000 professionals.
Clients choose GFT for its expertise, nimble approach, creativity, and personal touch.
With over a century of experience, GFT is building a lasting legacy for future generations through stronger communities, a healthier planet, and better lives.

Equal Opportunity

GFT: Ingenuity That Shapes Lives™ is an Equal Opportunity Employer. All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veterans’ status or other characteristics protected by law.