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About the Role

The Transportation Management Center (TMC) Operator will be responsible for maintaining situational awareness, data entry, and monitoring a designated region, district, and roadway for normal and emergency conditions. This role involves identifying incidents, coordinating responses, and updating status for DOT and Consultant management in a 24/7/365 environment using various software, CCTV, and Intelligent Transportation Systems (ITS).

Responsibilities

Maintain situational awareness of the State DOT road network within the Traffic Management Center (TMC).
Monitor traffic cameras to quickly identify and respond to incidents.
Utilize CCTV cameras, congestion information from state and commercial sources, and crowdsourcing apps to monitor traffic.
Dispatch DOT staff and contracted crews for routine and emergency road maintenance.
Proactively monitor road closures and notify DOT staff of unauthorized closures.
Monitor field equipment, dashboards, and TMC software/hardware, reporting issues to maintenance staff.
Use TMC equipment and software to actively monitor traffic.
Deploy signing plans on DOT's Variable Message Signs (VMS) and Dynamic Message Signs (DMS).
Monitor CCTV cameras, electronic signs, vehicle detection systems, and incident reporting systems to manage traffic.
Ensure accurate and timely communication of traveler information through DOT's channels.
Verify the accuracy of traveler information on DOT's public service platforms.
Monitor hotspots, smart work zones, and road/lane alignment changes using CCTV cameras and other sources.
Communicate with various stakeholders to gain a comprehensive view of road conditions.

Requirements

High school diploma or GED required.
Exceptional written and verbal communication skills in English.
Proficiency in communicating information over a radio system or network.
Expertise in using freeway management and other traffic control computer applications.
Strong ability to write reports and correspondence.
Effective coordination of real-time activities and priorities.
Strong interpersonal skills and the ability to work effectively within a diverse team.
Experience in handling calls, dispatching via radio or telephone, and communicating clearly and concisely.
Ability to multitask and thrive in a fast-paced environment.
Proficiency in using computers with Windows-based applications.
Flexibility to work alternate schedules and be on-call as necessary.
Familiarity with Regional DOT Interstates and local roadways (preferred).
Experience in public safety, emergency management, transportation dispatch, or related fields (preferred).
Must successfully complete a criminal background check.

Skills

CCTV
Intelligent Transportation Systems (ITS)
Radio communication
Telephone communication
Computer applications
Windows-based applications

Location

Albany, NY

Work Type

Part Time
Onsite
Hybrid

Education Level

High school diploma or GED

Salary/Compensations

$21-25 per hour

Benefits

Hybrid (in-person and remote) work environment.
Comprehensive benefits package including wellness programs, parental leave, and pet insurance, in addition to medical, dental, vision, disability, and life insurance.
Tax-deferred 401(k) savings plan.
Competitive paid-time-off (PTO) accrual.
Tuition reimbursement for continued education.
Commitment to professional development, access to internal and external training programs, and support of active participation in professional organizations.
Incentive compensation for eligible positions.

About the Company

GFT is a privately held AEC firm that innovates where transportation, water, power, and buildings converge, calling this the Infrastructure of Life.
The company measures its success by the strength of its relationships and is an employer of choice for over 5,000 professionals.
Clients choose GFT for its expertise, nimble approach, creativity, and personal touch.
With over a century of experience, GFT is building a lasting legacy for future generations through stronger communities, a healthier planet, and better lives.
GFT: Ingenuity That Shapes Lives™.

Equal Opportunity

All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veterans’ status or other characteristics protected by law.