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About the Role

Provides prompt, efficient, and friendly customer service. Monitors and maintains sales floor operations and the technology necessary for successful customer handling. Successfully manages customer and employee relations.

Responsibilities

• Maintains a positive attitude and creates an atmosphere of friendliness and fun through flexibility and teamwork.
• Encourages employees to greet and speak to customers, providing prompt, courteous, and efficient service.
• Monitors and maintains sales floor operations and the technology required for customer handling.
• Provides prompt, efficient, and friendly customer service with care, concern, and patience.
• Greets customers with a smile in a friendly manner.
• Makes an effort to learn and use customers' names whenever possible.
• Assists customers by escorting them to products, securing hard-to-reach items, loading/unloading heavy items, and noting/passing along suggestions.
• Enhances the shopping experience by performing other tasks.
• Answers the telephone promptly and provides friendly, helpful service.
• Trains employees on store policies, department procedures, and job duties.
• Ensures proper customer service throughout the store and addresses customer issues.
• Maintains cleanliness, sanitation, equipment maintenance, and appearance of the store and property.
• Learns to formulate pricing philosophies and merchandising strategies.
• Orders merchandise, verifies deliveries, ensures quality, and reports discrepancies.
• Recruits and interviews job applicants.
• Ensures employee compliance with policies, laws, security, sales, and record-keeping procedures.
• Approves checks for cash or merchandise payment.
• Coordinates backroom facilities and equipment, recommending space allocation changes.
• Distributes money to cash registers and is responsible for cash accountability.
• Inspects merchandise for correct pricing and display, correcting errors in the computer.
• Adheres to department and company guidelines for personal hygiene and dress.
• Adheres to company policies and individual store guidelines.
• Reports to work as scheduled and on time.
• Determines employee motivational needs and provides an appropriate environment.
• Suggests improvements in work methods and procedures.
• Prepares sketches or floor plans of proposed displays.
• Develops display layout, selects themes, colors, and props, and requisitions materials.
• Oversees and participates in display construction.
• Participates in continuing education by reviewing trade publications.
• Recommends cost reduction programs.
• Makes corrections, additions, or deletions to employee schedules.
• Sells merchandise to employees or issues merchandise upon requisition for inter-store transfers.
• Handles cash registers.
• Resets new and current items in aisles.
• Performs other job-related duties and special projects as required.
• Instructs, assigns work, reviews work, plans the work of others, maintains standards, allocates personnel, and coordinates activities.
• Selects new employees and addresses employee problems.
• Recommends and approves employee transfers, promotions, discipline, discharge, and salary adjustments.

Requirements

• Must be 18+
• Must have the ability to solve practical problems with a variety of variables and limited standardization.
• Must be able to interpret instructions.
• Ability to perform arithmetic calculations involving fractions, decimals, and percentages.
• Ability to interview to obtain basic information.
• Ability to guide people and provide basic direction.
• Ability to follow technical manuals.
• Increased contact with people.
• Must be able to physically perform medium work: exerting up to 50 pounds of force occasionally, 20 pounds of force frequently, and 10 pounds of force constantly to move objects.
• Visual requirements include vision from less than 20 inches to more than 20 feet with or without correction, depth perception, color vision, and field of vision.
• Must be able to perform climbing, balancing, stooping, kneeling, reaching, standing, walking, pulling, lifting, grasping, feeling, talking, hearing, and repetitive motions.
• This position is exposed to dust, noise, and temperature extremes.
• Possible equipment movement hazards, electrical shock, and exposure to chemicals and solvents.
• This is a fast-paced work environment.
• Has daily contact with customers, fellow employees, suppliers/vendors, and the general public.
• Occasional contact with federal or state regulatory agencies regarding inspections.
• Has access to confidential information which may include pricing, sales reports, and profit and loss reports.
• Employment is contingent upon the successful completion of a pre-employment drug screen.

Skills

• Customer service
• Teamwork
• Flexibility
• Communication
• Problem-solving
• Arithmetic calculations
• Interviewing
• Guidance
• Following technical manuals
• Interpersonal skills
• Merchandising
• Inventory management
• Recruiting
• Employee training
• Supervision
• Leadership

Location

• In-store

Work Type

• Full-time

Experience Level

• 1 year of similar or related work experience

Education Level

• High school

About the Company

• At Hy-Vee, our people are our strength.
• We promise 'a helpful smile in every aisle'.