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About the Role

NBT Operations Associates are integral to providing excellent customer service by performing moderately complex operations duties. This role supports both monetary and non-monetary transactions, requiring reconciliation, and directly impacts customer accounts, bank reporting, and real-time information.

Responsibilities

• Process a variety of monetary/non-monetary tasks and/or transactions, including account maintenance, verification, reconciliations, complex account transactions, and resolution of exception items.
• Provide support to internal and/or external customers.
• Cross-train on other team duties and provide coverage as required.
• Maintain proficient knowledge of, and demonstrate ongoing compliance with, all applicable laws and regulations.
• Adhere to policies, procedures, and internal controls, with an ongoing focus on risk and fraud mitigation.
• Uphold service level standards under normal conditions.
• Assist with new employee training and onboarding.
• Perform other duties as assigned.
• Communicate effectively with internal and/or external customers.

Requirements

• High School Diploma or GED required.
• Professional and/or customer service experience preferred.
• Applicants must be authorized to work for any employer in the U.S.
• Unable to sponsor or assume sponsorship of an employment Visa at this time.

Skills

• Ability to follow procedures and interrogate data.
• Basic organizational skills.
• Good communication skills (written and oral).
• Accounting and computer skills preferred.

Work Type

• Full-Time
• Part-Time

Education Level

• High School Diploma or GED
• Associate's Degree

Salary/Compensations

• $18.50 - $22.58

Benefits

• Generous Paid Time Off (at least 22 days annually).
• Parental Leave (six weeks paid at 100% salary).
• Comprehensive Medical Coverage (includes employer contributions to HSA for High Deductible Health Plan participants).
• Dental and Vision Coverage.
• Flexible Spending Accounts (for healthcare and dependent care expenses).
• Employer-Paid Disability Coverage (short-term and long-term, with option to purchase additional long-term coverage).
• Employer-Paid Basic Life Insurance (with option to purchase supplemental coverage).
• Voluntary Benefits (hospital, accident, and critical illness coverage).
• Retirement Plans (401(k) with employer matching, optional Roth 401(k), pension plan).
• Adoption Assistance.
• Tuition Reimbursement.
• Employee Assistance Program (EAP).
• Pet Insurance.
• Financial and Banking Services.
• Paid Sick and Safe Leave.

About the Company

• At NBT, we empower people to grow, innovate, and thrive through meaningful work, a supportive culture, and opportunities to make a real impact in your community.
• NBT values and supports employee wellbeing through generous time-off policies, wellness initiatives, and flexible work arrangements.
• NBT believes community involvement fosters success through volunteer service and charitable partnerships.
• NBT creates a workplace where every voice matters and every team member feels empowered, fostering an environment where employees are connected, inspired, and valued.
• NBT prioritizes employee growth and development through a wide variety of development programs and tools.
• NBT recognizes and rewards contributions with competitive compensation, comprehensive benefits, and performance-based incentives.
• NBT has built a reputation as a stable financial institution by growing its people and business, evolving processes, and managing risk for over 165 years.