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About the Role

The Unit Coordinator maintains a positive work environment while performing customer service, clerical, and reception duties to support the Pediatric Emergency Department's workflow. This role requires specialized knowledge for effective unit operations, including patient record management, system utilization, and communication coordination.

Responsibilities

• Assemble and maintain patient records, filling data and obtaining reports necessary for departmental operations.
• Greet and assist visitors courteously.
• Utilize clinical and patient information systems to support patient care delivery.
• Coordinate department communications and appropriately screen telephone calls.
• Assist in the orientation of new administrative support staff.
• Maintain adequate supplies of current forms, unit supplies, and equipment, and troubleshoot office equipment.
• Assist in scheduling using the Shift Wizard System and manage timecards/payroll via the Kronos system.
• Demonstrate professional business etiquette.
• Relay patient and healthcare member requests to other unit members.
• Respond to the individual needs of patients/families appropriate to their age and characteristics.
• Monitor, respond to, and follow through on patient call bell system and patient/family requests.
• Collaborate with other departments to facilitate admissions, discharges, and transfers.
• Assist the unit RN coordinator in updating Enterprise Visibility for appropriate bed placements.
• Enter patient charges in Soarian Financials and coordinate with billing for patient billing and charges.
• Perform environmental control, revenue reconciliation, inventory management, data entry processing, and troubleshoot issues.

Requirements

• High School Diploma/G.E.D. required.
• 1-3 years of healthcare or clerical experience required.
• Ability to coordinate and work as a team member with various disciplines and departments.
• Ability to communicate effectively on a wide range of issues with internal and/or external customers and initiate follow-up actions.
• Ability to work with others to accomplish tasks, be flexible in work practices, procedures, and/or processes, and work efficiently with others to find solutions.
• Ability to prioritize, work independently, and perform all tasks in a timely manner.
• Ability to calculate figures and amounts such as dollar totals, monetary conversions, discounts, interest, fractions, decimals, percentages, area, and volume.
• Ability to solve technical and practical problems and deal with various intangibles in situations with limited communication, support, information, and access.
• Strong organizational and time management skills.
• Ability to read, understand, and follow oral and written instructions.
• Basic word processing, computer input, and retrieval skills (order entry).
• Ability to function within Microsoft Office programs.
• Strong phone etiquette, customer service, and public relations skills.
• Ability to maintain a positive attitude in a fast-paced environment.
• Basic knowledge of office equipment (fax machine, copy machine, scanner).
• Equivalent combination of relevant education and experience may be substituted as appropriate.
• Must ensure information access is based on a “need to know” and is the minimum necessary to properly perform assigned duties.
• Must use or disclose only the minimum amount of information needed to accomplish an intended purpose.
• Must make reasonable efforts, consistent with Albany Med Health System policies and standards, to ensure information is adequately protected from unauthorized access and modification.

Skills

• Customer service
• Clerical duties
• Reception duties
• Patient record management
• Clinical information system (EPIC) utilization
• Communication
• Supply ordering
• Filing
• Answering phones
• Patient call bells
• Environmental control
• Revenue reconciliation
• Inventory management
• Data entry
• Troubleshooting
• Teamwork
• Microsoft Office programs
• Phone etiquette
• Public relations
• Medical Terminology (preferred)
• Basic word processing
• Computer input and retrieval
• Order entry
• Office equipment operation

Location

• Day (United States of America)

Work Type

• Full-time

Experience Level

• 1-3 years

Education Level

• High School Diploma/G.E.D.
• Associate's Degree (preferred)

Salary/Compensations

• $46,215.00 - $60,080.00

About the Company

• Albany Med Health System is an equal opportunity employer.
• This role may require access to information considered sensitive to Albany Med Health System, its patients, affiliates, and partners, including but not limited to HIPAA Protected Health Information and other information regulated by Federal and New York State statutes.

Equal Opportunity

• Albany Med Health System is an equal opportunity employer.