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About the Role
As an Intermediate Auto Claims Advisor, you will be the customer's first point of contact during their time of need. You will provide exceptional customer service, guide customers through the claims process, conduct investigations, and determine the best course of action. This role requires availability for rotating shifts between 8 am and 6 pm, Monday through Friday.
Responsibilities
- Guide customers through the claims process by investigating their auto collision claim and addressing their needs.
- Comply with company and industry regulatory practices, delivering best practices and taking responsibility for customer and claims outcomes.
- Work autonomously in a digital environment.
- Actively participate in ongoing training to stay updated on claims handling best practices.
- Contribute to special projects and provide feedback to support Aviva's initiatives for an outstanding customer experience.
Requirements
- 1-2 years of Auto Claims Adjusting experience is an asset.
- 1-2 years of experience in a Call Center Environment is an asset.
- Excellent oral and written communication skills.
- Ability to work in a digital environment and perform online tasks.
- Genuine curiosity and an inquisitive approach to improving processes for a positive customer experience.
- Ability to work within and positively contribute to the organizational culture and values.
Skills
- Customer Service
- Claims Handling
- Investigation
- Communication
- Digital Literacy
- Problem-Solving
Location
- Hybrid
Work Type
- Hybrid
- Full-time
Experience Level
- Intermediate
Salary/Compensations
- $50,000 – $58,000
Benefits
- Eligibility for annual bonus
- Retirement savings plan
- Share plan
- Health benefits
- Personal wellness programs
- Volunteer opportunities
- Professional development education support
- Competitive vacation package with the option to purchase 5 extra days off per year
- Employee-driven programs focused on gender, LGBTQ+, origins, diversity and inclusion
- Corporate wellness programs
- Hybrid flexible work model
About the Company
- Aviva is Canada's leading property and casualty insurance group.
- Aviva Canada may use AI tools in the recruitment process.
- This job advertisement is for an existing vacancy posted internally & externally.
- This posting is intended to build a pipeline of qualified candidates for future opportunities.
Equal Opportunity
- Aviva Canada welcomes applications from all qualified individuals and has a process in place to provide accommodations for persons with disabilities at all stages of the hiring process and during employment. If you require an accommodation during the interview or hiring process, please contact your Aviva Talent Acquisition Partner so that an appropriate accommodation can be arranged.