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About the Role
As a Field Service Technician with Tennant, you will diagnose equipment issues and determine what is needed to get the equipment running again. By providing quality communication and craftsmanship to our customers, our Service Technicians are a true asset to Tennant Company.
Responsibilities
- Perform preventative maintenance and resolve complex problems by troubleshooting and repairing mechanical, electrical, hydraulic systems and combustion engine problems on customer-owned Tennant products and similar competitor models.
- Own your territory and plan your daily schedule, including contacting customers to schedule all service activities, and ensure open communication with customers regarding service expectations, timeline estimates, billing, and future service needs.
- Create and maintain records of all service activities and business reporting documentation.
- Ensure cleanliness and organization of all Tennant Company property, including the company vehicle, tools, parts, inventory, and equipment.
- Follow all safety protocols and utilize proper PPE.
- Collaborate with internal partners such as sales, customer service, technical assistance, field service support, and other technicians to support your success.
Requirements
- High school diploma or equivalent
- Valid driver's license plus meet Tennant Company driving policy requirements.
- 0-2 years of experience troubleshooting and repairing mechanical and electrical systems
- 0-2 years of experience reading and interpreting electrical schematics
- 0-2 years of experience using hand and power shop tools, equipment, and diagnostic devices (multimeter, voltmeter, etc.)
- 0-2 years of experience using a personal computer, MS Office Suite, and email.
Skills
- Mechanical ability
- Thinking creatively
- Troubleshooting
- Repairing mechanical systems
- Repairing electrical systems
- Repairing hydraulic systems
- Repairing combustion engine problems
- Customer communication
- Business reporting
- MS Office Suite
Location
- United States - New York, NY
Work Type
- Full-time
- Onsite
Experience Level
- 0-2 years
Education Level
- High school diploma or equivalent
- Vocational schooling in automotive/diesel/electrical (preferred)
Salary/Compensations
- $51,120 - $76,920
Benefits
- Competitive Salary
- Performance-based incentives structure
- Excellent benefits package (eligible on 1st day of employment)
- Company Service Vehicle
- Cell phone and Tablet
- Uniforms
- Specialty Tools
- Comprehensive training program including ride-along, virtual and factory-based training
- Multiple medical plan options
- 401(k) with a 100% match up to 6%
- Paid vacation time
- Up to 8 paid company holidays
- 3 personal holidays per year
- Dental and vision coverage
- Wellness rewards
- Robust family support programs
- Company-paid disability and life insurance
- Full Employee Assistance Program
About the Company
- With more than $1B in revenue, Tennant Company is a globally recognized leader in the cleaning equipment industry.
- For the past 150 years, we have been passionate about developing and manufacturing innovative and sustainable solutions for our customers.
- At Tennant Company, we are committed to stewardship and creating a cleaner, safer and healthier world.
- With manufacturing, operations and sales, service, and support functions across the globe, your journey at Tennant can take you places you never expected.
Equal Opportunity
- Tennant Company is an equal opportunity employer.
- Employment decisions are made on the basis of individual skill, ability, reliability, productivity, and other factors important to performance.
- We do not discriminate on the basis of race, color, creed, religion, sex, national origin, physical or mental disability, age, veteran status, pregnancy, sexual orientation, genetic information, gender identity, or any other basis protected by state or federal law or local ordinance.