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About the Role

The Engagement Specialist promotes the agency’s mission statement and values through compassionate communication with current clients who are having difficulty engaging in treatment. As the initial point of contact, you will be responsible for identifying and communicating with these clients, sending letters, tracking communication, uploading documentation, adding notes and alerts, and providing alternate scheduling options. Engagement Specialists are also often the first point of contact for potential clients seeking services, including those being discharged from hospitals and other facilities, and are responsible for providing education about FSI services, guiding individuals and scheduling initial appointments.

Responsibilities

Responsible for all aspects of identifying and communicating with clients having difficulty engaging in treatment.
Send letters, track communication, upload documentation, add notes and alerts, and provide alternate scheduling options.
Serve as the first point of contact for potential clients seeking services, including those discharged from hospitals and other facilities.
Provide education about FSI services, guide individuals, and schedule initial appointments.
Promote rapid re-engagement in behavioral health services through timely communication and documentation.
Ensure accurate data collection.
Educate prospective clients on services and attendance policy.
Other duties as assigned.

Requirements

Bachelor’s degree in psychology, Social Work, Nursing, Human Services, or a closely related field with two (2) years of experience in scheduling or case management, OR an associate degree in a related field with four (4) years of experience in intake scheduling or case management.
Intake or case management experience in a human services organization is essential.
Working knowledge of behavioral health terminology and client needs is essential.
Must be authorized to work in the United States without work sponsorship.

Skills

Technology savvy (Windows, Microsoft Office, Electronic Health Records)
Collaborative relationship building and communication skills
Excellent customer service skills
Excellent verbal and written communication skills
Ability to work independently
Organizational and time management skills
Clinical and business insight

Location

Hybrid

Work Type

Full-Time
Hybrid
40 hours weekly

Experience Level

2 years of experience in scheduling or case management (with Bachelor's degree)
4 years of experience in intake scheduling or case management (with Associate's degree)

Education Level

Bachelor's degree in psychology, Social Work, Nursing, Human Services, or a closely related field
Associate degree in a related field

Salary/Compensations

$19.00 - $21.00 per hour

Benefits

Medical, dental, and vision coverage.
403(b) retirement plan with employer match up to 5%.
Generous paid vacation, holiday, sick and personal time package (2 weeks’ vacation in first year, 13 paid holidays per year, 12 sick days per year and 4 personal days per year).
Access to Family Services’ Compassionate Leave Program where employees can donate/receive unused time off.
Group term life and long-term disability insurance.
Supplemental life insurance & accidental death and dismemberment coverage (AD&D).
Supplemental insurance through Aflac.
Employee assistance program (EAP).
Pet insurance.

About the Company

Family Services brings people together to find the support they need, improving their lives and communities, and building a stronger safer Hudson Valley.
Our Values: Compassion, Integrity, Hope, Diversity, Respect, Community, Justice, Quality.

Equal Opportunity

Family Services is an equal opportunity employer. We follow federal, state, and local laws prohibiting discrimination in hiring and employment.
Family Services, Inc. complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities.