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About the Role

Care Coordinators are responsible for supporting patient care by making patients feel welcomed and valued while controlling the flow of appointments. They are expected to respond to all phone calls and emails within 2 hours and always within 24 hours. Care Coordinators will guide patients through the out-of-network experience and greet all patients with a smile, executing 5-star customer service. A collaborative spirit is valued to ensure everyone receives the care and support they need.

Responsibilities

Support patient care by making patients feel welcomed and valued.
Control the flow of appointments.
Respond to all phone calls and emails within 2 hours and always within 24 hours.
Guide patients through the out-of-network experience.
Greet all patients who enter the clinic with a smile.
Execute 5-star customer service.
Foster a true community environment for both patients and team members.
Maintain manual dexterity to manipulate office equipment and make written notations.
Use computer keyboard 90% of each workday.
Communicate effectively over the telephone.
Maintain visual acuity to read information on computer screens.
Sit, stand, walk for extended periods of time.
Occasionally lift 10 pounds floor to waist.

Requirements

Previous customer service experience.
Hospitable, welcoming, and team-oriented.
Strong communication skills.
Ability to multi-task.
Strong attention to detail.
Willingness to grow.
Passion for the field of hospitality and customer service.
Self-motivation and willingness to go above and beyond.
Enjoyment of seeking out opportunities to make an impact daily and connecting with people.
A proactive, collaborative, team-oriented attitude.
Ability to celebrate wins and learn from losses with patients, colleagues, and surrounding communities.
Resonance with SPEAR-IT values: Service, Passion, Empathy, Accountability, Respect, Impact, Teamwork.

Skills

Communication skills
Multi-tasking
Attention to detail
Customer service
Hospitality

Location

Washington Heights

Work Type

Full-time

Experience Level

Entry Level

Education Level

BA/BS degree preferred

Salary/Compensations

$18 - $18 an hour

Benefits

One Medical paid membership
Mental Health benefits including paid time off and support services through Journey Live & employer sponsored EAP program
Medical, Dental, Vision Benefits
Commuter FSA Plan
401(K) Safe Harbor Match: SPEAR will make a matching contribution equal to 100% of the first 3% of annual compensation, plus 50% of the next 2% of annual compensation. The total SPEAR matching contribution will not exceed 4% of your annual compensation
Generous paid time including PTO, Floating Holidays, Company Holidays, Mental Health
Commuter FSA Plans – pretax savings plans for travel to & from work
Employee Perks: discounted rates for entertainment, travel, fitness, insurance plans, etc.
Gym membership discounts with Blink & Crunch Fitness.
Company Events - Annual Summer Picnic and Holiday Awards Celebration

About the Company

Spear Physical and Occupational Therapy is the nation’s leading outpatient practice.
With more than 40 clinics in the New York Tri-State Area and 25 years of experience, Spear provides unprecedented patient access to physical and occupational therapy through its robust list of services covered by most major insurances.
Spear has been honored by some of the top medical, academic, and business communities.
Accolades include being twice named the nation’s top physical therapy practice by the American Physical Therapy Association and WebPT, receiving the Columbia Award for Leadership in Clinical Education, serving as official therapists to Olympic teams and Broadway shows, and being featured for their expertise in The New York Times, CBS News, Good Morning America, The Today Show, and more.

Equal Opportunity

We value empathy in our team members and a dedication to clinical excellence -- whatever your workstyle -- above all else.
While we are looking for both entrepreneurial big-thinkers and those dedicated simply to the day-to-day of treatment, successful candidates will understand that being clear is kind and that actions express priorities.
No matter where you are in your career, we are positive you will find your niche with us and grow.