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About the Role

Care Coordinators support patient care by ensuring patients feel welcomed and valued while managing appointment flow. They are expected to respond to all communications within 2 hours and within 24 hours, guide patients through the out-of-network experience, and provide 5-star customer service. Spear fosters a collaborative community environment for patients and team members.

Responsibilities

• Support patient care by making patients feel welcomed and valued.
• Control the flow of appointments.
• Respond to all phone calls and emails within 2 hours and always within 24 hours.
• Guide patients through the out-of-network experience.
• Greet all patients who enter the clinic with a smile.
• Execute 5-star customer service.

Requirements

• Previous customer service experience.
• Hospitable, welcoming, and team-oriented.
• Strong communication skills.
• Ability to multi-task.
• Strong attention to detail.
• Willingness to grow.
• Manual dexterity to manipulate office equipment and make written notations.
• Ability to use computer keyboard 90% of each workday.
• Hearing acuity to communicate over the telephone.
• Visual acuity to read information on computer screen.
• Ability to sit, stand, walk for extended periods of time.
• Occasionally lift 10 pounds floor to waist.
• Passion for the field of hospitality and customer service.
• Self-motivation and willingness to go above and beyond.
• Enjoyment of seeking out an opportunity to make an impact daily and connecting with people.
• A proactive, collaborative, team-oriented attitude.
• Celebrate wins and learn from losses with patients, colleagues, and surrounding communities.

Skills

• Communication skills
• Multi-tasking
• Attention to detail
• Customer service
• Hospitality

Location

• SoHo- 6th Ave.

Work Type

• Full-time

Experience Level

• Entry Level

Education Level

• BA/BS degree preferred, not required.

Salary/Compensations

• $18 - $18 an hour

Benefits

• One Medical paid membership
• Mental Health benefits (paid time off and support services through Journey Live & employer sponsored EAP program)
• Medical, Dental, Vision Benefits
• Commuter FSA Plan
• 401(K) Safe Harbor Match (100% of the first 3% of annual compensation, plus 50% of the next 2%, not exceeding 4% total match)
• Generous paid time (PTO, Floating Holidays, Company Holidays, Mental Health)
• Pretax savings plans for travel to & from work
• Employee Perks (discounted rates for entertainment, travel, fitness, insurance plans)
• Gym membership discounts (Blink & Crunch Fitness)
• Company Events (Annual Summer Picnic and Holiday Awards Celebration)

About the Company

• Spear Physical and Occupational Therapy is the nation’s leading outpatient practice with over 40 clinics in the New York Tri-State Area and 25 years of experience.
• Spear provides unprecedented patient access to physical and occupational therapy through its robust list of services covered by most major insurances.
• Spear has been honored by top medical, academic, and business communities, including being named the nation’s top physical therapy practice twice by the American Physical Therapy Association and WebPT.
• Spear has received the Columbia Award for Leadership in Clinical Education.
• Spear served as official therapists to Olympic teams and Broadway shows.
• Spear has been featured for their expertise in The New York Times, CBS News, Good Morning America, and The Today Show.

Equal Opportunity

• We value empathy in our team members and a dedication to clinical excellence -- whatever your workstyle -- above all else.
• While we are looking for both entrepreneurial big-thinkers and those dedicated simply to the day-to-day of treatment, successful candidates will understand that being clear is kind and that actions express priorities.
• No matter where you are in your career, we are positive you will find your niche with us and grow.
• Further success factors may include: Passion for the field hospitality and customer service.
• Self-motivation and willingness to go above and beyond.
• Enjoyment of seeking out an opportunity to make an impact daily and connecting with people.
• A proactive, collaborative, team-oriented attitude because we don’t work in silos.
• You celebrate wins and learn from losses with your patients, colleagues, and surrounding communities.
• A resonance with our SPEAR-IT values: Service, Passion, Empathy, Accountability, Respect, Impact, Teamwork.