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About the Role

The Ecommerce Coordinator supports the day-to-day running of the Orlebar Brown website and marketplace channels, ensuring products, content, promotions and onsite and marketplace journeys are accurate, timely and well-presented. This is an execution-focused role, supporting the Ecommerce team with trading administration, site updates, marketplace product uploads, and reporting.

Responsibilities

• Upload and maintain accurate product information, including product details, images, pricing, tags, categories and availability.
• Support the setup of seasonal launches, products and promotional campaigns.
• Implement effective product categorization, filtering, pinning and search functionality.
• Upload campaign, homepage, landing page and evergreen content in line with approved deadlines.
• Build and update seasonal lookbook pages, content hubs and collection landing pages.
• Coordinate with Creative Services and Marketing to obtain final assets, copy and links required for website updates.
• Set up promotions, discount codes, redirects and basic onsite trading changes following approved briefs.
• Complete regular site walks to check navigation, product placement, links, filters, content accuracy and customer journey issues.
• Raise technical issues, bugs or inconsistencies to the Ecommerce Manager and relevant internal or external partners.
• Support shipping, payment and operational website updates where required, ensuring changes are checked and documented.
• Pull weekly ecommerce data from Shopify, Google Analytics, Content Square, Nosto and other relevant reporting tools.
• Support the preparation of weekly and monthly trading reports, including sales, traffic, conversion, AOV, UPT and product performance.
• Track basic onsite engagement and flag notable changes or data inconsistencies to the Ecommerce Manager.
• Support A/B test setup and reporting by maintaining test documentation and collating results.
• Support product uploads and product data maintenance for marketplace partners, including Farfetch and Nordstrom, ensuring product information, imagery, pricing and categorisation are accurate and consistent with approved information.
• Prepare and check product files, copy, imagery and attributes required for marketplace launches, working from approved templates and partner requirements.
• Coordinate with Merchandising, Production, Creative Services and marketplace contacts to gather the information needed for product set-up and updates.

Requirements

• 1-2 years of ecommerce, digital trading, merchandising, marketing operations or website administration experience.
• Experience using Shopify Plus or a similar ecommerce platform is desirable.
• Strong attention to detail and ability to manage repetitive operational tasks accurately.
• Comfortable working with data and basic reporting tools, including Excel and Google Analytics.
• Highly organised, proactive and able to manage deadlines in a fast-paced environment.
• Clear written and verbal communication skills.
• Interest in luxury retail, menswear and customer experience.

Skills

• Shopify Plus
• Excel
• Google Analytics

Location

• Fitzrovia, London

Work Type

• Full Time

Experience Level

• 1-2 years

Salary/Compensations

• Competitive

Benefits

• Private medical insurance covering pre-existing medical conditions
• Ability to add family members to medical insurance
• Online GP app with 24/7 appointments, available within 24 hours
• Cycle scheme participation for tax-exempt bike and/or accessories purchase
• Company pension scheme
• Orlebar Brown and CHANEL product discounts
• Employee-only sales
• Service award incentives
• 1-week office closure in August (paid leave and separate from 25 days annual leave plus UK public holidays)

About the Company

• Orlebar Brown (Chanel group) launched in March 2007 as a more tailored approach to men’s beach and swim shorts.
• Today, our collections are built into broader lifestyles imagined around Beach, Resort, Coast and Sport.
• Our purpose is to encourage, excite and inspire everyone to ‘Holiday Better’.
• The brand has rapidly gained global recognition and is sold through online, more than 30 O.B. stores, and the best retailers and hoteliers in the world.
• Our customer is truly international.
• Our business is built on relationships with those customers, and we strive to maintain our relationship with them, wherever they might be, and provide world class service, when and where they want.
• It is also built on finding new customers to the brand by welcoming them to join the ever-growing O.B. community.
• It’s never just a job at Orlebar Brown. It’s a way of life.
• We live and breathe our brand values – Tailored, Vibrant and Brave.
• Our team define who we are and how we get the job done.

Equal Opportunity

• At Orlebar Brown, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress.
• We believe the uniqueness of each individual increases the diversity, complementarity and effectiveness of our teams.
• We strongly encourage your application, as we value the perspective, experience and potential you could bring to Orlebar Brown.