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About the Role

As a Platform Automation Developer (Level 17), you will be responsible for designing, building, testing, and supporting automation and workflow solutions across enterprise platforms like UiPath, ServiceNow CSM, and Azure. This hands-on technical role focuses on delivering end-to-end automation solutions with exposure to enterprise-scale platforms, governance, and financial services workflows.

Responsibilities

• Design, build, test, and maintain automation solutions using UiPath and ServiceNow CSM / Workflow Data Fabric.
• Develop workflows and integrations leveraging ServiceNow Flow Designer, Integration Hub, and Workflow Data Fabric.
• Implement secure and scalable integrations using APIs, events, and Azure services.
• Build automations that span multiple systems while adhering to enterprise architecture and security standards.
• Integrate AI into digital platforms.
• Deliver user stories and tasks end-to-end with solid engineering practices and peer review.
• Participate in solution design reviews and implement technical designs approved by the Tech Lead or Architect.
• Follow coding, documentation, and testing standards to ensure production ready solutions.
• Contribute to automated testing, regression testing, and defect resolution.
• Support deployments through CI/CD pipelines using Azure DevOps and Git based version control.
• Implement CI/CD steps and follow branching/PR patterns.
• Monitor automation execution, logs, and performance metrics.
• Maintain and evolve libraries and reusable components.
• Investigate incidents, perform root cause analysis, and implement fixes.
• Support upgrades, patches, and platform changes with minimal business disruption.
• Maintain technical documentation and production support artifacts.
• Resolve standard incidents/defects using established patterns and escalation support.
• Work closely with business and technical stakeholders to translate requirements into working solutions.
• Support and guide Citizen Developers, helping them follow platform standards and best practices in partnership with the business arm.
• Contribute to Communities of Practice and knowledge sharing sessions.
• Collaborate with vendors and internal teams during solution delivery and enhancements.
• Support citizen developers and contribute to documentation and enablement artifacts.

Requirements

• Post secondary degree in Computer Science, Engineering, or a related technical field.
• Minimum 5 years' experience in a technical delivery role focused on designing, building, testing, and supporting automation and workflow solutions across enterprise platforms.
• Strong hands on experience with UiPath and ServiceNow CSM.
• Experience designing workflows using Flow Designer, Integration Hub, or similar orchestration tools.
• Working knowledge of Azure services used for integration and automation.
• Experience with Azure DevOps, CI/CD pipelines, and Git based source control.
• Strong analytical and problem solving skills with the ability to work across complex systems.
• Experience working in regulated or large scale enterprise environments.
• Ability to work legally in Canada at the time of application (Canadian Citizens or Permanent Residents).
• Must meet requisite government security screening requirements.

Skills

• UiPath
• ServiceNow CSM
• Workflow orchestration
• Azure based integrations
• ServiceNow Flow Designer
• ServiceNow Integration Hub
• ServiceNow Workflow Data Fabric
• APIs
• Events
• Azure services
• Azure DevOps
• CI/CD pipelines
• Git based source control
• ServiceNow Automation Centre
• Power Platform
• Power Automate
• Power Apps
• AI enabled automation
• Agentic AI concepts

Location

• Ottawa
• Toronto
• Montreal
• Vancouver

Work Type

• Hybrid
• Permanent

Experience Level

• Software Engineer 17
• Level 17

Education Level

• Post secondary degree in Computer Science, Engineering, or a related technical field.

Salary/Compensations

• Salaries typically range from $84,698 to $112,931 annually, based on qualifications and experiences, plus a performance-based incentive.

Benefits

• Competitive compensation & benefits package
• Work-life balance
• Opportunity to help make Canada and the world better through trade
• Hybrid work options
• 3 to 4 weeks paid vacation
• Corporate closure period
• Summer early Friday’s
• No meeting Fridays
• Continuous learning opportunities
• Training programs
• Workshops
• Language training
• Diverse and inclusive workplace
• Wellness programs
• Mental health support
• Fitness programs
• Volunteer opportunities
• Relocation assistance

About the Company

• At EDC, we support Canadian businesses to succeed globally.
• We provide the financial tools and expertise they need to explore new markets, reduce risks, all towards the goal of making Canada and the world better through trade.
• As a financial Crown corporation, we offer innovative financial solutions and expert insights to help businesses explore new markets, mitigate risks, and achieve growth.
• The Digital & Technology Solutions (DTS) group under the leadership of the Chief Information Officer was established in 2023 with the mission of empowering our customers and colleagues to take on the world, by seamlessly delivering secure and reliable digital experiences.
• Digital & Technology Solutions has set out to achieve the following objectives for EDC: Define, execute, and sustain the integrated technology target state, target data model and technology operations required to enable EDC’s 2030 business transformation. Establish and manage the rolling 3 Year Digital Roadmap that sequences the technology outcomes required to achieve the technology target state and facilitate its execution across all domains in the organization. Keep pace with industry trends and emerging technologies, ensuring EDC has access to the digital technology tools it needs to stay relevant in the market and grow Canadian global trade. Lead and ensure integrated digital, data, infrastructure, and cybersecurity implementations to create excellent customer, user, and employee experiences.
• Within DTS, the Digital Platform Delivery & Architecture (DPDA) group plays a critical role by enabling the business through secure, scalable, and fit for purpose digital platforms.
• To support EDC’s growing automation and workflow modernization agenda, the Digital Business Platforms group is seeking a skilled Platform Automation Developer with strong experience across automation platforms, UiPath, ServiceNow CSM, workflow orchestration, and Azure based integrations.

Equal Opportunity

• EDC is committed to Fair Employment Practices.
• EDC's Commitment to Employment Equity
• Export Development Canada (EDC) is dedicated to fostering employment equity and building a diverse workforce.
• We are committed to creating a safe and inclusive environment that respects people from all cultures, backgrounds, and abilities.
• At EDC, we nurture a culture of inclusion and belonging where everyone has equal opportunity to grow, develop, succeed, and be their truest selves.
• We actively encourage applications from women, Indigenous peoples, visible minorities, persons with disabilities, and members of the 2SLGBTQI+ community.
• EDC recognizes that disclosing the need for accommodations can be a personal matter. Please know that as an organization, we are committed to maintaining confidentiality and ensuring that any accommodations provided are tailored to support your needs. Our aim is to ensure you have a comfortable and positive experience throughout the recruitment process, so please do not hesitate to contact us directly for any accommodation requests at accessibility@edc.ca. We are here to support you every step of the way.