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About the Role

EDC helps Canadian businesses succeed abroad by providing them with the financial tools and expertise they need to explore new markets and reduce risks, with the goal of building a better Canada and a better world through trade.

Responsibilities

• Design, develop, test, and update automation solutions using UiPath and ServiceNow CSM or Workflow Data Fabric.
• Develop workflows and integrations using ServiceNow Flow Designer, Integration Hub, and Workflow Data Fabric.
• Implement secure and scalable integrations using APIs, events, and Azure services.
• Develop automation solutions that are compatible with multiple systems while adhering to corporate architecture and security standards.
• Integrate AI into digital platforms.
• Provide end-to-end user stories and tasks based on sound engineering practices and peer reviews.
• Participate in solution design reviews and implement technical designs approved by technical leads or architects.
• Adhere to coding, documentation, and testing standards to ensure production-ready solutions.
• Contribute to automated testing, regression testing, and defect resolution.
• Support deployments using continuous integration and continuous delivery pipelines with Azure DevOps and Git.
• Implement continuous integration and continuous delivery steps and follow branching and merging strategies.
• Monitor automation execution, logs, and performance metrics.
• Update and evolve reusable libraries and components.
• Investigate incidents, perform root cause analysis, and implement fixes.
• Support upgrades, patches, and platform changes while minimizing business disruptions.
• Update technical documentation and production support artifacts.
• Resolve standard incidents or defects using established templates and escalation paths.
• Work closely with technical and business stakeholders to translate requirements into operational solutions.
• Support and guide citizen developers, assisting them in adhering to platform standards and best practices in partnership with the business.
• Contribute to community of practice activities and knowledge sharing sessions.
• Collaborate with vendors and internal teams when delivering and improving solutions.
• Support citizen developers and contribute to enablement documentation and artifacts.

Requirements

• Post-secondary degree in Computer Science, Computer Engineering, or a related field.
• At least 5 years of experience in a technical delivery role focused on designing, developing, testing, and supporting automation and workflow solutions across various enterprise platforms (or demonstration of equivalent ability).
• Excellent hands-on experience with UiPath and ServiceNow CSM.
• Experience designing workflows using Flow Designer, Integration Hub, or similar orchestration tools.
• Working knowledge of Azure services used for integration and automation.
• Experience with Azure DevOps, CI/CD pipelines, and Git version control.
• Strong analytical and problem-solving skills and the ability to work within complex systems.
• Experience working in large or regulated organizations.

Skills

• UiPath
• ServiceNow CSM
• Flow Designer
• Integration Hub
• Azure services
• Azure DevOps
• CI/CD pipelines
• Git
• Workflow automation
• ServiceNow Workflow Data Fabric
• ServiceNow Automation Centre
• Power Platform
• AI
• Agentic AI

Location

• Ottawa
• Toronto
• Montreal
• Vancouver

Work Type

• Hybrid
• Permanent

Experience Level

• Level 17

Education Level

• Post-secondary degree in Computer Science, Computer Engineering, or a related field.

Salary/Compensations

• 84,698 $ - 112,931 $

Benefits

• Competitive compensation and benefits package
• Work-life balance
• Opportunities for continuous learning, including training programs, workshops, and language training
• Diverse and inclusive workplace
• Wellness initiatives, mental health support, and fitness programs
• Community investment through volunteer activities and social responsibility programs
• Three to four weeks of vacation
• A period of closure
• Shortened summer Fridays
• Meeting-free Fridays

About the Company

• At EDC, we help Canadian businesses succeed abroad by providing them with the financial tools and expertise they need to explore new markets and reduce risks, with the goal of building a better Canada and a better world through trade.
• As a Crown corporation with a financial mandate, EDC offers innovative financial solutions and expert advice to help businesses explore new markets, mitigate their risks, and grow.
• The Digital and Technology Solutions Group was established in 2023 to provide our clients and employees with the tools to conquer the world by delivering reliable and secure digital services.
• The group aims to define, establish, and maintain the integrated technology target state, target data model, and technology activities required for EDC's operational transformation by 2030.
• Create and manage the ongoing three-year digital roadmap, outlining the sequence of results required to achieve and facilitate the technology target state across all areas of the organization.
• Stay abreast of industry trends and emerging technologies to ensure EDC has the digital tools to remain relevant in the marketplace and increase Canada's international business presence.
• Oversee the integrated implementation of digital, data, infrastructure, and cybersecurity projects to deliver an excellent client, user, and employee experience.
• Within the Digital and Technology Solutions Group, the Digital Platform Execution and Architecture Group plays a critical role in enabling the Corporation to leverage secure, scalable, and fit-for-purpose digital platforms.
• To support EDC's automation and workflow modernization program, the Digital Business Platforms Group is seeking a Developer who will be responsible for platform automation.

Equal Opportunity

• EDC is committed to fair employment practices and preference will be given to candidates who are legally able to work in Canada at the time of application (Canadian citizens or permanent residents).
• Candidates must meet government security requirements.
• EDC is committed to fostering employment equity and building a diverse workforce.
• We are committed to creating a safe and inclusive environment that respects people of all backgrounds, abilities, and skills.
• EDC fosters a culture of inclusion and belonging where everyone has an equal opportunity to develop, grow, succeed, and reach their full potential.
• EDC recognizes that disclosing the need for accommodation may be a personal matter.
• We are committed to maintaining confidentiality and ensuring that any accommodations provided are tailored to your needs.
• Our goal is to ensure you have a positive and satisfying experience throughout the recruitment process.
• Please do not hesitate to contact us directly for any accommodation requests at accessibility@edc.ca.