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About the Role

At Soho House, a Host plays an essential role in welcoming and greeting members and guests, managing table booking systems, and supporting the floor team to seat current bookings and prepare tables for the next booking. The primary responsibility is to ensure members have an enjoyable experience by delivering excellent service from initial greeting and seating, and supporting the floor team where needed.

Responsibilities

• Welcome every member by name and guest with open arms and in a hospitable manner.
• Respond to guest inquiries and requests in a timely, friendly, and efficient manner.
• Manage the Opera/OpenTable booking system to ensure members are seated according to their correct booking.
• Address member-related concerns in real-time, set action items, and notify the management team.
• Build relationships with members and guests.
• Communicate red flags and positive feedback to management and the wider team.
• Support the floor team to prepare tables by setting up linens, cutlery, and glasses.
• Provide detailed information on menus, including food, drink, allergies, and pairings.
• Resolve member complaints, handling all interactions with the highest level of hospitality and professionalism.
• Uphold discretion and professionalism, especially when serving VIPs and PWKs.
• Contribute to team success by attending briefings, tastings, and assisting colleagues.

Requirements

• 2 - 3 years’ experience in a similar capacity.
• Ability to thrive in fast-paced, high-volume environments and maintain calm by quickly and effectively problem-solving under pressure.
• Must be hospitable, approachable, passionate about customer service, and respectful towards colleagues and guests.
• Must be able to demonstrate competency as outlined in the training schedule and Club School.
• Must be able to work flexible shifts and schedules, including weekends and holidays as needed.
• Ability to take direction, work in a team environment, and autonomously.

Experience Level

• 2 - 3 years

Salary/Compensations

• £15.50—£15.50 GBP

Benefits

• Weekly Pay
• Team meal whilst on shift prepared by our chefs
• Soho Friends Membership
• 50% Team discount on Food & Drink, 7 days a week
• Staff Room Rates
• Health Cash Plan (option to up to 2 additional dependents)
• Dental Plan (option to add up to 2 additional dependents)
• Birthday Day Off after 1 years' continuous service
• Up to 50% Staff Discount on Cowshed & Soho Home
• 2 days paid a year to support a charity of your choice
• Free Counselling Sessions
• Cookhouse & House Tonic: Our Cookhouse & Tonic Programmes offer unique food and drink training, events and opportunities to inspire and educate.
• Continuous training to develop yourself personally and professionally
• Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to.
• Competitive compensation packages that feature global benefits and perks.
• Training to develop the technical and managerial skills necessary to enhance your career.

About the Company

• Soho House offers competitive compensation packages that feature global benefits and perks.
• Whether you’re seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to enhance your career.