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About the Role
Provides a professional and calm attitude to the communications center, serving as a vital link in communication between staff, emergency responders, clients, and the public.
Responsibilities
- Maintain all radio traffic and control radio conversations.
- Answer phones professionally and friendly, and check voicemail regularly.
- Multitask and respond to several calls simultaneously, prioritizing duties based on urgency.
- Proficiently use computers and communication systems, ensuring proper functioning at the start of each shift.
- Keep accurate records of radio and phone communications, including statistical information and incident documentation.
- Utilize district information and computer search engines to locate information for field staff assisting the public.
- Implement emergency SOPs while maintaining a calm demeanor.
- Proactively monitor CCTV cameras and report illegal activity (at some locations).
- Monitor office entrances and security cameras, and maintain a clean reception area (at some locations).
Requirements
- Weekend availability required.
- CA Guard Card required.
- Must have the physical capacity to ride a bike or traverse continuously during an eight-hour shift, with normal breaks.
- Must be able to work outdoors in all conditions with provided inclement weather gear.
- Must be able to speak, read, and write the English language to create basic reports.
Skills
- Hospitality Skills
- Radio Communication
Work Type
- Full Time
Salary/Compensations
- $23.00-$26.00 per hour
Benefits
- Medical with available FSA and/or HSA
- Dental
- Vision
- Short-Term and Long-Term Disability
- Life
- Accidental Death and Dismemberment
- Critical Illness
- Accident
- Vacation
- Sick Time and/or PTO
- Paid Leave
- Holidays
- Floating Holidays
- Birthday Pay
- Jury Duty
- 401K Retirement Savings Plan
- Weekly Pay
- Pay Advance Before Pay Day
- Free Uniforms
- Union benefits
Equal Opportunity
- In Pursuant to the San Francisco Fair chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.