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Responsibilities

• Receive orientation to the company and local community, including learning about customers, culture, and business strategies.
• Learn about payroll schedules and tax withholding.
• Gain knowledge of local training areas, housing options, and transportation.
• Meet key contacts and other employees.
• Receive computer training on company systems.
• Get oriented to the local community, including cultural centers, volunteer opportunities, and entertainment venues.
• Inspect guest rooms and public spaces to ensure compliance with standards.
• Assist in scheduling room, turndown, mini-bar, and linen attendants.
• Provide training, coaching, and counseling for improved performance.
• Supervise the performance of all team members.
• Produce employee schedules according to staffing guides and productivity requirements.
• Review and adjust staffing daily for optimal levels.
• Review and adjust employee assignments.
• Manage administrative functions according to established standards.
• Evaluate, coach, counsel, and provide leadership support.
• Learn the front desk computer system.
• Master check-in and check-out procedures.
• Promote the Preferred Guest Program.
• Perform cashier responsibilities, including maintaining a house bank and making daily deposits.
• Execute group arrivals procedures, guest room assignment, and control.
• Implement walk over procedures.
• Manage hourly house counts.
• Execute sell-out controls.
• Manage room key controls.
• Utilize room up-selling techniques.
• Resolve guest concerns.
• Learn processes for preparing VIP arrivals, assigning amenities, and processing special needs.
• Contact top clients prior to arrival.
• Inspect rooms and suites for VIPs and repeat guests before arrival.
• Act as a liaison between guests and operating departments.
• Maintain and update the hotel guests database.
• Escort arriving VIPs and repeat guests to their rooms and provide hotel tours.
• Provide the highest standard of service.
• Handle VIP complaints efficiently.
• Coordinate teamwork with other departments.

Requirements

• Enrollment in a post-secondary ministerially recognized academic institution in the hospitality industry.
• A hospitality degree and at least 1 year of recent relevant work experience in the (ultra) luxury hotel industry (outside of the USA).
• 5 years of recent relevant work experience in the (ultra) luxury hotel industry (outside the USA).
• Demonstrated consistent career growth over recent years.
• Shown serious commitment to most recent employers.