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About the Role

Join our mission to transform the way people shop and eat, where impact, innovation, and growth drive everything we do. We are looking for an experienced and motivated operations professional to join our Rider Onboarding Operations team. This team plays a central role in helping applicants become riders, ensuring we maintain enough riders to meet customer demand and supporting applicants through their application journey.

Responsibilities

Manage rider onboarding flows to ensure applicants move seamlessly through application pipelines to meet weekly hiring targets.
Support market expansion efforts by assisting with end-to-end launch operations, from initial application pages to hitting active rider targets.
Coordinate vendor operations by assigning daily tasks and performing weekly quality assurance checks to maintain high levels of productivity.
Drive fleet compliance by executing regulatory compliance sweeps to verify rider documentation and manage active pipelines.
Resolve compliance escalations from both internal and external stakeholders while continuously updating process and training documentation.
Mitigate fleet risk by proactively identifying, investigating, and escalating bottlenecks or compliance vulnerabilities with proposed solutions.

Requirements

Exceptional communication skills with professional proficiency in written and spoken English.
Superb organizational skills and a high level of attention to detail when managing structured processes.
Strong collaborative mindset with a proven ability to work productively across teams in a fast-paced environment.
Adaptable problem-solving approach with the ability to maintain consistency, learn quickly, and escalate issues with proactive solutions.
Familiarity with digital tools such as Google Sheets and Salesforce, or a strong willingness and aptitude to learn them.

Skills

English
French
Dutch
Italian
Google Sheets
Salesforce

Location

London
Manchester

Work Type

Hybrid
Full-time

Experience Level

Experienced

Benefits

Make a visible impact every day
Grow through ownership
Develop deep operational expertise
Deliver together in an inclusive culture

About the Company

Deliveroo is now part of DoorDash, bringing together teams with even greater reach, scale, and ambition. Depending on your role, you may collaborate with teammates, systems, and leaders across DoorDash and Wolt. Together, we’re unlocking new possibilities as one global team.

Equal Opportunity

We believe in equality of opportunity and welcome candidates from all backgrounds regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion, or belief.
If you have a disability or long-term health condition and need support to apply for one of our roles, or require any reasonable adjustments during the recruitment process, you’ll have the opportunity to let us know once you’ve submitted your application. We’ll share details on how to request support so we can ensure you have a fair and equitable experience.