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About the Role

We are building a stronger, crosscutting Analysis and Insight function, and looking to recruit a senior research and insight analyst with a proven track record of planning, leading and delivering quantitative and qualitative analytical projects with demonstrable business impact. This is a key role within our Analysis and Insight function, which will help us to drive evidence-based decisions across the Financial Ombudsman Service and build our capacity and capability across a range of analytical tools and approaches.

Responsibilities

Driving evidence-based decisions through analysis, research and insight, both reactive from the needs of the Service and proactive from your own initiative and strong business knowledge.
Undertaking research activities, designing and analysing surveys, facilitating focus groups and performing user testing, are essential tasks to gather meaningful insights and crucial data for service improvement.
Maintaining excellent business knowledge, alongside an understanding of a range of social research, behavioural insight and systems thinking approaches.
Acting as a centre of social research and insight expertise for the Service, engaging with internal and external stakeholders to build capability in these techniques.
Finding new ways to use data to deliver insight and to continually improve our models.

Requirements

Demonstrated track record of impact through delivering quantitative and qualitative research projects end to end, ideally in a large organisation that prides itself on customer service.
Experience of leading and delivering a portfolio of analytical work.
Ability to work with ambiguity, focusing on the big picture and eliciting the key issue from stakeholders or situations.
Strong communication skills, both verbal and written.
Attention to detail coupled with a strong quality assurance focus.

Skills

Social research
Behavioural insight
Systems thinking
Quantitative analytical techniques
Qualitative analytical techniques
User experience research
Product/service testing
Text analytics

Location

London

Work Type

Hybrid
Part-time
Flexible working patterns
4 day week

Experience Level

Senior

Salary/Compensations

£53,000 - £65,000

Benefits

Extensive opportunities for personal and career development
Health plan
Gym memberships
Mental health support
25 days holiday entitlement, with the option to buy extra or sell days
Generous pension
Various Family Friendly Policies, including enhanced maternity pay, carers and dependants leave
Private medical insurance
Virtual GP
Critical illness cover
Life assurance cover
Technology scheme
Cycle to work scheme
Will-writing service
Gym membership discounts
Fully equipped on-site gym open 24/7 in London only

About the Company

The Financial Ombudsman Service is an independent, not-for-profit organisation that plays a vital role in UK financial services.
Every day we help resolve disputes between consumers, or small businesses, and their financial service providers.
We are a value led organisation. Our values define our culture, influence our decisions, and underpin our vision and strategy. They set out how we play our PART through Purpose, Ambition, Respect and Trust.

Equal Opportunity

The Financial Ombudsman is an Equal Opportunity Employer.
We celebrate diversity and are committed to creating an inclusive environment for all team.
We view diversity as fundamental to our success and welcome applications from underrepresented groups across all communities.