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About the Role
We're looking for an experienced Infrastructure Engineer to join our Collaboration & Identity team, responsible for the Microsoft technologies that keep our organisation connected, secure and productive. You'll support and improve our Microsoft collaboration platforms whilst helping deliver new capabilities, automation and continuous improvements. You'll work across technologies including Microsoft 365, Exchange, Active Directory, Entra ID and Teams, collaborating with colleagues across Infrastructure, Cyber Security and Architecture to deliver reliable and secure services. You’ll be joining a collaborative engineering team responsible for some of the organisation's most critical technology platforms. We encourage continuous learning, knowledge sharing and innovation, giving you the opportunity to work with modern Microsoft technologies. This is more than a BAU support role—you'll have the opportunity to influence how our Microsoft 365 estate evolves.
Responsibilities
- Supporting and improving Microsoft collaboration and identity platforms.
- Delivering upgrades, new features and continuous improvements.
- Troubleshooting complex technical issues and acting as an escalation point.
- Automating administration using PowerShell and scripting.
- Maintaining secure identity and email services using modern best practices.
- Producing technical documentation and contributing to solution design.
- Sharing knowledge and supporting colleagues across the team.
Requirements
- Demonstrable hands-on experience administering and supporting Microsoft 365 collaboration services in an enterprise environment, including Exchange Online/Hybrid, Entra ID and Microsoft Teams
- Experience with digital identity technologies including Entra ID, Active Directory, Conditional Access and modern access controls such as least privilege, PIM and JIT access
- Proven experience troubleshooting complex technical issues and delivering improvements, upgrades and new capabilities across collaboration and identity platforms
- Experience using PowerShell or other scripting and automation technologies within enterprise environments
- Demonstrable technical experience with Microsoft 365 administration
- Demonstrable technical experience with Microsoft Entra ID
- Demonstrable technical experience with Digital identity and data lifecycles
- Demonstrable technical experience with Exchange Online and Exchange Hybrid
- Demonstrable technical experience with Active Directory
- Demonstrable technical experience with Microsoft Teams
- Demonstrable technical experience with Microsoft Purview and Security tooling
- Demonstrable technical experience with Email routing and authentication (SPF, DKIM, DMARC)
- Demonstrable technical experience with PowerShell scripting and automation
- Demonstrable technical experience with Identity and access management concepts such as Zero Trust and least privilege
- Experience with telephony systems.
- A natural flair for solving problems, continually improving services and working collaboratively within an enterprise IT environment.
Skills
- Microsoft 365
- Exchange Online/Hybrid
- Entra ID
- Microsoft Teams
- Active Directory
- PowerShell
- Scripting
- Automation
- Digital identity
- Conditional Access
- Least privilege
- PIM
- JIT access
- Microsoft Purview
- Security tooling
- Email routing
- SPF
- DKIM
- DMARC
- Zero Trust
- Telephony systems
Location
- London, Docklands
Work Type
- Hybrid
- Permanent
- Full Time
Experience Level
- Depending on experience
Salary/Compensations
- £53,833 – £60,000
Benefits
- Health plan
- Gym memberships
- Mental health support
- Courses
- Mentorship
- Promotions
- 25 days holiday entitlement
- Option to buy extra or sell days
- Generous pension
- Various Family Friendly Policies
- Enhanced maternity pay
- Carers leave
- Dependants leave
- Private medical insurance
- Virtual GP
- Critical illness cover
- Life assurance cover
- Technology scheme
- Cycle to work scheme
- Will-writing service
- Gym membership discounts
- Fully equipped on-site gym open 24/7 in London only
About the Company
- Join a team where Purpose drives everything we do, Ambition fuels our growth, Trust builds our foundation, and Respect shapes our culture.
- We are a values- led organisation. Our values define our culture, influence our decisions, and underpin our vision and strategy. They set out how we play our PART through Purpose, Ambition, Respect and Trust.
- The Financial Ombudsman is an Equal Opportunity Employer
- We celebrate diversity and are committed to creating an inclusive environment for all our team. We view diversity as fundamental to our success and welcome applications from underrepresented groups across all communities.
Equal Opportunity
- The Financial Ombudsman is an Equal Opportunity Employer
- We celebrate diversity and are committed to creating an inclusive environment for all our team. We view diversity as fundamental to our success and welcome applications from underrepresented groups across all communities.