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About the Role

The Business Development Center (BDC) Administrator is responsible for developing, processing, managing, following up and tracking all customers as it pertains to parts, service and sales departments within the dealership. This role is crucial for leading customer relations process management and driving continuous improvement to ensure customer satisfaction.

Responsibilities

• Develop, process, manage, follow up, and track all customers for parts, service, and sales departments.
• Lead customer relations process management by observing, installing, and training approved CR processes.
• Develop accountable, continuous improvement plans for assigned stores through observation and meetings.
• Gather accurate customer information to create a database for continual follow-up and retention.
• Build and maintain knowledge of product information, current sales pricing, and dealership/manufacturer events and promotions.
• Utilize computer skills to increase appointments, sales, and customer retention.
• Utilize phone skills to follow up with customers, resolve issues, and escalate major concerns.
• Utilize phone skills to set appointments with various customer leads.
• Perform other duties as assigned.

Requirements

• Strong attention to detail.
• Sense of urgency.
• Excellent communication skills.
• Ability to type efficiently.
• Ability to use mathematics to solve problems.
• Basic computer skills.
• High School graduate or equivalent.
• Must be 18 years or older.
• Must be able to work in a drug-free workplace.

Skills

• Customer service
• Computer skills
• Typing
• Mathematics
• Communication

Location

• Wappingers Falls, NY

Work Type

• On-site
• Full-time

Education Level

• High School graduate or equivalent

Salary/Compensations

• $45,000.00-$80,000.00

Benefits

• Competitive pay
• Medical, Dental and Vision Plans
• Paid Holidays & PTO
• Short and Long-Term Disability
• Paid Life Insurance
• 401(k) Retirement Plan
• Employee Stock Purchase Plan
• Lithia Learning Center
• Vehicle Purchase Discounts
• Wellness Programs

About the Company

• DCH Wappingers Falls Toyota is part of Lithia & Driveway, one of over 300 dealerships nationwide.
• Lithia & Driveway is a Fortune 200 company committed to growing its company and people.
• The company is growing fast, offering opportunities for advancement.

Equal Opportunity

• Committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.
• Considers qualified applicants regardless of criminal histories, consistent with legal requirements.