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About the Role

As an In Store Visual Merchandiser within our New Bond Street Fashion Boutique, you will play a key role in bringing the CHANEL Fashion vision to life and ensuring the highest standards of visual excellence are consistently maintained across the boutique. You will be responsible for maintaining and evolving product displays, supporting collection launches, and ensuring the boutique reflects CHANEL’s global image guidelines while responding to local business needs. This is a highly collaborative and hands-on role that sits at the heart of the client experience, offering the opportunity to work closely with multiple Fashion functions and contribute to the success of our flagship boutiques.

Responsibilities

Maintain the highest visual merchandising standards across the boutique in line with CHANEL guidelines and business priorities.
Support the execution of window displays, in-store presentations, and display adaptations to ensure collections remain relevant, engaging, and commercially effective.
Drive product rotation and refreshes in collaboration with retail teams, ensuring product visibility is continually optimized.
Manage visual merchandising tools, props, and inventory, ensuring displays are maintained to the highest standards.
Anticipate upcoming merchandising needs and prepare for daily and seasonal visual changes.
Support boutique teams with the efficient handling of displayed products and mannequin looks.
Contribute to collection launches and special installations, including evening and overnight visual merchandising activities when required.
Build strong partnerships with boutique, merchandising, and marketing teams to ensure a seamless and consistent expression of the CHANEL Fashion universe.
Apply creative thinking alongside sound commercial judgment to reimagine displays and maintain a compelling, coherent client experience.
Occasionally travel to other UK locations and international destinations to support visual merchandising initiatives.

Requirements

Previous experience within visual merchandising, preferably within luxury fashion or a premium retail environment.
A strong appreciation and knowledge of fashion, art, and culture, with an understanding of how these influence luxury client experiences.
Excellent organizational skills and the ability to manage multiple priorities in a dynamic retail environment.
Strong attention to detail and a commitment to maintaining exceptional standards.
Excellent communication and relationship-building skills, with the ability to collaborate effectively across different teams.
A proactive, adaptable, and solutions-focused approach.
The ability to balance creativity with commercial awareness when executing visual merchandising initiatives.

Skills

Visual Merchandising
Fashion
Art
Culture
Organizational Skills
Attention to Detail
Communication Skills
Relationship Building
Collaboration
Creativity
Commercial Awareness
Adaptability
Solutions-Focused Approach

Location

New Bond Street, London

Work Type

Full-time
Onsite

Experience Level

Previous experience in visual merchandising
Experience in luxury fashion or premium retail preferred

Benefits

Private Medical Insurance covering pre-existing medical conditions and ability to add family members
Online GP App with 24/7 appointments available within 24 hours
Cycle Scheme participation
Pension
Life Assurance
Retail Discounts across multiple retailers including Supermarkets, Gyms, Days Out and 100’s more
Employee Assistance Programmes and Other Support Lines
Multiple Platforms to support across Wellbeing
Arts & Culture Ticket Discounts across major London attractions
CHANEL Product Discounts
Employee Only Sales
Service Awards Programme offering CHANEL Products, Retail Vouchers and Additional Holidays across milestones

About the Company

CHANEL is focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress.
The uniqueness of each individual increases the diversity, complementarity and effectiveness of our teams.
Sustainability is one of CHANEL’s key performance drivers, embedded into our ways of working, requiring continued collective action from all employees to deliver on CHANEL’s House Sustainability Ambitions across four key areas: Restoring Nature and Climate, Investing in Circularity, advancing dignity and prosperity, and promoting the autonomy of women.

Equal Opportunity

We strongly encourage your application, as we value the perspective, experience and potential you could bring to Chanel.