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About the Role
This client-facing role in Tokyo focuses on infrastructure and batch support, with opportunities for automation and transparency engineering. The position requires an 8 AM JST start for handover and includes one Saturday shift every 6-8 weeks. The goal is to resolve client issues within SLAs and meet expectations by effectively managing systems and critical incidents with a focus on strategic solutions.
Responsibilities
- Manage production services, including end-user support, systems monitoring, incident management, problem management, plant management, and event management.
- Develop extensive business and application knowledge to support client-facing applications.
- Diagnose and resolve application issues to ensure optimal performance and usability.
- Identify and implement automation to reduce toil, improve efficiency, and eliminate customer impact.
- Provide root cause analysis with recommendations for improvements.
- Configure application monitors using industry-standard tools and develop customized monitoring solutions.
- Interface with clients and other technology teams to provide governance and control around the production environment.
- Manage and drive outage calls and significant incidents; coordinate communications with financial controllers and IT groups.
- Act as a primary escalation/communication point between application development teams and business units.
Requirements
- At least 7 years of experience with strong coding and scripting skills in Python, Perl, or Shell, with proficiency in any two of these languages.
- Deep understanding of database concepts, SQL queries, and database performance.
- Strong debugging and problem-solving skills.
- Good understanding of infrastructure (Windows/Unix), networking concepts, and protocols.
- Exposure to highly distributed, high availability, fault-tolerant systems.
Skills
- Python
- Perl
- Shell scripting
- SQL
- Database performance
- Debugging
- Problem-solving
- Infrastructure (Windows/Unix)
- Networking concepts
- Protocols
- Highly distributed systems
- High availability systems
- Fault-tolerant systems
- GIT
- Jenkins
- Ansible
- Grafana
- Confluence
- Splunk
- Observability tools
- Agile methodologies
- Scrum
- Kanban
- Java
- Web applications
- Client-server applications
- System/Site Reliability Engineering (SRE)
- OTEL
Location
- Tokyo
Work Type
- Full-time
Experience Level
- At least 7 years
Benefits
- Attractive and comprehensive employee benefits and perks
About the Company
- Morgan Stanley is a global financial services firm renowned for its exceptional reputation and unique balance between institutional and retail capabilities.
- As a market leader, the talent and passion of our people are vital to our success.
- We share a common set of values rooted in integrity, excellence, and a strong team ethic.
- Our Reliability and Production Engineering teams support a wide array of financial applications within the Finance Technology department, providing essential services to business units across a vast infrastructure stack.
- The Finance IT team is responsible for sub-ledger and general ledger applications.
- At Morgan Stanley, we raise, manage and allocate capital for our clients – helping them reach their goals.
- We do it in a way that’s differentiated – and we’ve done that for 90 years.
- Our values - putting clients first, doing the right thing, leading with exceptional ideas, committing to diversity and inclusion, and giving back - guide the decisions we make every day to do what's best for our clients, communities and more than 80,000 employees in 1,200 offices across 42 countries.
- At Morgan Stanley, you’ll find an opportunity to work alongside the best and the brightest, in an environment where you are supported and empowered.
- Our teams are relentless collaborators and creative thinkers, fueled by their diverse backgrounds and experiences.
- We are proud to support our employees and their families at every point along their work-life journey, offering some of the most attractive and comprehensive employee benefits and perks in the industry.
- There’s also ample opportunity to move about the business for those who show passion and grit in their work.
- To learn more about our offices across the globe, please copy and paste https://www.morganstanley.com/about-us/global-offices into your browser.
Equal Opportunity
- Morgan Stanley is an equal opportunity employer committed to building and maintaining a workforce that is diverse in experience and background.
- Our recruiting efforts reflect our strong commitment to a culture of inclusion, where individuals are hired, developed, and advanced based on their skills and talents.
- Our workforce reflects a broad cross-section of the global communities in which we operate, bringing a variety of backgrounds, talents, perspectives, and experiences.
- For more information, please visit: https://www.morganstanley.com/people-opportunities/eeo.