Impress employers and recruiters.
Choose from hundreds of resume examples.

Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

About the Role

Mears is seeking an organised and proactive Planner to join their local repairs team. This role is vital for efficiently scheduling repairs, allocating work to operatives, and ensuring jobs are completed quickly and to a high standard. The Planner acts as the key link between residents, operatives, and colleagues, contributing to a customer-focused, responsive repairs service.

Responsibilities

• Schedule operatives and subcontractors for effective resource utilization and timely repairs.
• Monitor and update repair jobs daily, including appointments, follow-on works, and overdue tasks.
• Support IT system usage, ensuring operatives update PDAs and schedule of rates are entered correctly.
• Communicate clearly and professionally with residents, operatives, and stakeholders.
• Collaborate with administrators, supervisors, and contractors for a seamless service.
• Provide cover for other planners and attend meetings or training sessions as required.
• Adhere to company policies and Health & Safety requirements.
• Assist with reporting and performance monitoring to meet KPIs and targets.
• Prioritize emergency and urgent jobs to minimize resident disruption.
• Maintain accurate records, data, and documentation for audits and compliance.
• Support continuous service improvements by suggesting planning and scheduling enhancements.
• Provide general administrative support to the repairs team.

Requirements

• Experience in a similar role with comparable duties.
• Experience working in a fast-paced, pressurized environment.
• Ability to handle challenging situations.
• Candidates must have the entitlement to work within the UK.
• All roles are subject to relevant Background, Identity & Security checks.

Skills

• Strong IT skills with the ability to use job management and scheduling systems.
• Excellent time management, organisational, and communication skills.
• A customer-first approach.
• Knowledge of repairs and maintenance processes.
• Experience scheduling and planning multi-trade repairs using an ICT appointing tool.

Location

• Ilford

Work Type

• Full time
• Permanent

Education Level

• GCSE (or equivalent) in English & Maths

Salary/Compensations

• up to £30,962.61
• £30,962.61

Benefits

• 25 days annual leave plus bank holidays
• Leading pension scheme
• Annual Mears Fun Day
• Volunteering Leave
• Staff perks with Mears Rewards (discounts on groceries, holidays, eye tests, Share save scheme, etc.)
• Family friendly policies

About the Company

• Mears is the largest provider of repairs and maintenance, and regeneration services across the UK.
• We are a highly responsible partner, committed to delivering the highest levels of customer service, keeping our promises, creating a great place to work, and tackling issues that matter to people and communities.

Equal Opportunity

• At Mears Group, we are committed to fostering a diverse and inclusive environment where everyone can thrive, we are a Disability Confident employer, valuing individuality and ensuring equal opportunities for all.
• We proudly support the Armed Forces Covenant and are honoured to have achieved the Gold Award in the Defence Employer Recognition Scheme (ERS) to coincide with this, we hold an Endorser Award for the Career Transition Partnership, recognising our commitment to veterans transitioning into civilian careers.
• In our continued effort to promote social mobility, we invite applicants to voluntarily share their background information during the application stages to help us better understand the diverse experiences of our candidates. This is to ensure we are committed to improving social mobility. We use the Social Mobility Index to assess and enhance opportunities for individuals from diverse backgrounds. These questions are optional and will not impact your ability to apply.