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About the Role

NRI North America is seeking a Computer Support Technician to provide onsite support at school districts in Orange County. This full-time role requires daily onsite presence and travel between multiple locations.

Responsibilities

• Respond to help desk tickets and assist users with hardware and software issues, providing prompt and courteous support.
• Diagnose and resolve technical problems related to computers, printers, network connectivity, and other IT equipment.
• Set up and configure computers, peripherals, and software applications for new and existing users.
• Perform regular maintenance and updates on systems and software, ensuring optimal performance and security.
• Maintain accurate records of support requests, resolutions, and inventory of IT assets.
• Update knowledge base articles for common issues.
• Assist in monitoring and maintaining network infrastructure, including routers, switches, and access points.
• Provide training and support to users on new software and technologies, enhancing their technical skills and efficiency.
• Work closely with other IT team members on projects, upgrades, and system improvements.

Requirements

• Associate’s degree in information technology, Computer Science, or a related field.
• 1-3 years of experience in IT support or a related role.
• Strong understanding of computer systems, mobile devices, and other technology products.
• Proficiency in troubleshooting hardware and software issues in Windows and macOS environments.
• Knowledge of networking concepts (TCP/IP, DHCP, DNS) is preferred.
• Excellent communication and customer service skills.
• Strong problem-solving abilities and attention to detail.
• Ability to work both independently and collaboratively in a team environment.
• Industry certifications such as CompTIA A+, ITIL, etc.

Skills

• Hardware troubleshooting
• Software troubleshooting
• Windows
• macOS
• Networking concepts (TCP/IP, DHCP, DNS)
• Customer service
• Problem-solving
• Attention to detail
• Team collaboration

Location

• Orange County

Work Type

• Onsite
• Full-time

Experience Level

• 1-3 years

Education Level

• Associate’s degree in information technology, Computer Science, or a related field.

Salary/Compensations

• $18 - $22 an hour

Benefits

• Health, Vision, and Dental Insurance
• Life Insurance
• Health/Dependent Care Flexible Spending
• 401(k) Plan
• Short-Term and Long-Term Disability Coverage
• Generous Vacation and Flex Time Off Programs
• Company Paid Holidays
• Training and Development Opportunities

About the Company

• NRI North America provides a comprehensive benefits program and fosters a collaborative, results-oriented atmosphere with opportunities for skill development and challenging work with sophisticated clients.

Equal Opportunity

• NRI North America is proud to be an Equal Opportunity/Affirmative Action employer.
• NRI North America will consider qualified candidates with criminal histories in a manner consistent with The Los Angeles Fair Chance Initiative for Hiring Ordinance.