Impress employers and recruiters.
Choose from hundreds of resume examples.

Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

About the Role

The Customized Assistance Service (CAS)/Home Visit Needed (HVN) Homebound (HB) Benefits Access Center 90 operates the Human Resources Administration’s (HRA) Benefit and Supplemental Nutrition Assistance Program Centers. This role supports clients with health or mental health conditions applying for or receiving assistance, aiming to help them achieve self-sufficiency and overcome barriers.

Responsibilities

• Assign application and recertifications to staff; review recommendations and sign off on all benefits, as well as case entries.
• Perform outreach to clients scheduled for HVN/HB appointments to confirm availability for interview.
• Supervises staff who interview and determine housing needs of tenants at risk of homelessness or already homeless reporting to Benefits Access Centers.
• Assist in the development of anti-eviction/housing plan of intervention for referred participants.
• Prepares daily and weekly statistical reports on work performed, as well as, monthly audits.
• Monitor time and leave for all reporting staff to ensure adequate coverage for servicing clients.
• Approve timesheets and vacation requests.
• Train, develop and coach staff on updates to HVN/HB policies and procedures.
• Assist with guidance on difficult cases, potentially working with advocates to ensure client documentation is received to support eligibility requirements.
• Supervise a team of BOS who provide service for those clients who walk-in or telephone the center.
• Provide disciplinary oversight to all assigned team members.
• May conduct field visits.

Requirements

• Must be permanent in the Benefit Opportunity Specialist CS title, or hired provisionally and pass the Civil Service Exam when available.
• A baccalaureate degree from an accredited college.
• A four-year high school diploma or its educational equivalent and two years of full-time satisfactory experience in social/human services, call centers, customer service, or a related setting performing either: interviewing, determining eligibility for and/or providing client benefits and services; or interviewing, determining eligibility for and/or providing employment planning and counseling services involving job development, skills assessment, and employment placement or other economic opportunity programming.
• College credit from an accredited college may be substituted for experience based on 30 semester credits for 6 months of work experience.

Skills

• Supervisory skills
• Program development skills
• Quantitative analysis skills
• Research skills

Location

• New York City

Work Type

• Full-time

Experience Level

• Associate

Education Level

• Baccalaureate degree
• High school diploma or equivalent

Salary/Compensations

• USD 60275 - USD 69316

About the Company

• Agency: HRA/DEPT OF SOCIAL SERVICES
• Job Category: Social Services

Equal Opportunity

• The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.