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About the Role

ThinkMarkets is seeking a commercially minded Community Manager to build, engage, and grow global trading communities across social media, messaging platforms, forums, and online channels. You will foster relationships with traders and brand advocates while strengthening brand reputation and driving customer loyalty.

Responsibilities

• Develop and execute a global community engagement strategy.
• Build and grow trading communities across social media, forums, and messaging platforms.
• Drive engagement through campaigns, discussions, and community initiatives.
• Build relationships with influencers, affiliates, and community ambassadors.
• Act as the voice of the company by managing community interactions.
• Moderate discussions, respond to enquiries, and manage reviews on platforms like Trustpilot and app stores.
• Escalate customer issues and collaborate with internal teams for resolution.
• Gather community feedback and share insights with Product, Marketing, CRM, and Support teams.
• Identify customer trends and opportunities to improve the client experience.
• Collaborate with internal stakeholders to support campaigns and ensure consistent messaging.
• Support product launches, marketing campaigns, webinars, livestreams, and trading competitions.
• Monitor community growth, engagement, sentiment, and customer satisfaction.
• Produce performance reports and optimize strategies using data.
• Track competitor activity and industry trends.

Requirements

• Bachelor's degree in Marketing, Communications, Business, or a related field.
• 3+ years of experience in Community Management, Social Media, or Digital Marketing.
• Excellent written and verbal communication skills.
• Strong understanding of social media and community platforms.
• Analytical, proactive, and highly organized.
• Ability to manage multiple priorities in a fast-paced environment.
• Passion for financial markets, trading, and building online communities.

Skills

• Community management
• Social media management
• Digital marketing
• Community analytics tools
• Relationship building
• Data analysis
• Strategic planning

Experience Level

• 3+ years

Education Level

• Bachelor's degree in Marketing, Communications, Business, or a related field

About the Company

• Global financial technology company specializing in multi-asset trading solutions.
• Provider of the ThinkTrader platform for 24-hour global market access.