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About the Role

The Department of Social Services (DSS) comprises the administrative units of the New York City Human Resources Administration (HRA) and the Department of Homeless Services (DHS). HRA is dedicated to fighting poverty and income inequality by providing essential benefits. DHS addresses homelessness by helping families and individuals exit shelter and return to self-sufficiency. Customized Assistance Services (CAS) is responsible for program evaluation and reporting, providing strategic direction, and monitoring service utilization. CAS evaluation and reporting inform high-level decision-making across DSS-HRA-DHS, including research efforts on data provided by data systems for supportive housing as part of the NYC 15/15 initiative.

Responsibilities

Oversee data collection and reporting from various data systems.
Oversee data reporting and analytic work by CRS staff for timely dissemination of reports.
Quantify and review data using various research and/or analytical methodologies for validation.
Lead in developing the strategy and methodology for studies aimed at supporting programs and planning for agency changes in service delivery.
Design, implement, and evaluate pilot or demonstration programs to improve the effectiveness and efficiency of integrity delivery techniques.
Evaluate changes to integrity processes based on proposed administrative and legislative policy changes to support implementation of the Mayor’s Program and Policy initiatives.
Serve as the department’s program technical advisor for program directors and ITS to troubleshoot issues impacting deliverables and escalate issues to senior leadership.
Oversee all reporting needs of CAS related to multiple systems including SEAMS, TRACS, DSP, EAOL, and STARS.
Analyze program and process to inform system data architecture development and integration from external systems for accurate reporting.
Supervise City Research Scientist staff, providing oversight and direction on data-analytic work.
Review staff work product to ensure department standards are met in data collection, analysis, presentation, and statistical analyses.
Train and guide staff on data systems and analytic software use to ensure data quality, compliance, and improved performance.
Direct staff in performing highly skilled professional work in programmatic, preventative, and detective controls, compliance, and service development.
Direct staff in preparing policy analysis and comments on federal and state legislation impacting agency integrity initiatives or policies.
Prepare reports and research briefings for HRA leadership and Senior Executive Staff.
Make recommendations and develop policy and programmatic initiatives based on integrity findings.
Deal with other city, state, and federal reporting requirements as assigned.
Serve as a content expert on HMIS data standards and HUD technical requirements.
Maintain a working knowledge of DHS CARES, HASA Web, Medicaid Data Warehouse, Street-Smart data systems, and HMIS data warehouse requirements.
Serve as a liaison between CAS and the Office of Research and Policy Innovation and the Agency ITS and central data reporting team leads.
Work in consultation with the Agency’s Office of Perform Management and Data Analytics (OPMDA) and ITS in the selection of appropriate criteria and research techniques.
Manage the technical aspects of analytics, including geospatial analysis, data science and statistical methodologies, risk regression models, and quantitative research.
Develop indicators that measure global integrity best practices and thresholds for program development.

Requirements

A master's degree from an accredited college or university with a specialization in an appropriate field of physical, biological or environmental science or in public health (for Assignment Level I).
A doctorate degree from an accredited college or university with specialization in an appropriate field of physical, biological, environmental or social science and one year of full-time experience in a responsible supervisory, administrative or research capacity in the appropriate field of specialization (for Assignment Level II and above).
A master's degree from an accredited college or university with specialization in an appropriate field of physical, biological, environmental or social science and three years of responsible full-time research experience in the appropriate field of specialization (for Assignment Level II and above).
Education and/or experience which is equivalent to the above requirements.
All candidates must have at least a master's degree in an appropriate field of specialization and at least two years of experience.
Two years as a City Research Scientist Level I can be substituted for the experience required.

Skills

Data collection
Data reporting
Data analysis
Research methodologies
Program evaluation
Policy analysis
Statistical analysis
Geospatial analysis
Data science
Risk regression models
Quantitative research
HMIS data standards
HUD technical requirements
SEAMS
TRACS
DSP
EAOL
STARS
DHS CARES
HASA Web
Medicaid Data Warehouse
Street-Smart data systems
HMIS data warehouse

Location

New York City

Work Type

Full-time

Experience Level

Supervisory
Administrative
Research
Director

Education Level

Master's Degree
Doctorate Degree

Salary/Compensations

USD 109565 - USD 126000

About the Company

The Department of Social Services (DSS) is comprised of the administrative units of the New York City Human Resources Administration (HRA) and the Department of Homeless Services (DHS).
HRA is dedicated to fighting poverty and income inequality by providing New Yorkers in need with essential benefits such as Food Assistance and Emergency Rental Assistance.
DHS is committed to preventing and addressing homelessness in New York City by employing a variety of innovative strategies to help families and individuals successfully exit shelter and return to self-sufficiency as quickly as possible.
Customized Assistance Services (CAS) is responsible for program evaluation and reporting from various systems maintained by the Department and providing strategic direction in the development and monitoring of service utilization activities.
CAS evaluation, analysis and reporting provide analysis of data to inform high-level decision-making across DSS-HRA-DHS.
For supportive housing the data evaluation and reporting are used to inform multiple city agencies as part of the NYC 15/15 initiative including research efforts on data provided by data systems.

Equal Opportunity

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.