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About the Role

The NYC Department of Consumer and Worker Protection (DCWP) is seeking a Customer Service Representative to join its Licensing Division. This role involves processing license applications, providing high-volume customer service, and assisting applicants with inquiries and issue resolution.

Responsibilities

• Review and process applications in all DOHMH license applications and all relevant information
• Perform clerical work including routine data processing functions, recording, researching, checking and maintaining records and furnishing information to licensing applicants
• Check records for accuracy of information and for conformity with established policy and procedures
• Perform ordinary mathematical computations while accepting and processing payments
• Provide high-volume customer service to licensing applicants in person and via phone
• Assist applicants with outreach to other city agencies, as well as interagency communication to help resolve issues pertaining to their license
• Answer telephone calls, emails and written correspondence and communicate applicant information
• Attend seminars, meetings and/or trainings
• Perform all relevant and related Licensing tasks as assigned when needed
• Follow all division and agency policies and procedures

Requirements

• A four-year high school diploma or its educational equivalent approved by a State's department of education or a recognized accrediting organization
• One year of satisfactory clerical experience
• Keyboard familiarity with the ability to type at a minimum of 100 key strokes (20 words) per minute

Skills

• Customer service
• Communications
• Organizational skills

Location

• New York City

Work Type

• Remote work up to 2 days per week (pursuant to Flexible Work Pilot Program)

Experience Level

• One year of clerical experience

Education Level

• Four-year high school diploma or equivalent

Salary/Compensations

• $40,000 to $50,000
• USD 38173 - USD 45149

About the Company

• The NYC Department of Consumer and Worker Protection (DCWP) protects and enhances the daily economic lives of New Yorkers to create thriving communities.
• DCWP licenses nearly 45,000 businesses in more than 40 industries and enforces key consumer protection and workplace laws.
• DCWP supports businesses through equitable enforcement and access to resources, protecting the marketplace from predatory practices and striving to create a culture of compliance.
• DCWP empowers consumers and working families by providing the tools and resources they need to achieve financial health and work-life balance.
• DCWP also conducts research and advocates for public policy that furthers its work to support New York City’s communities.

Equal Opportunity

• The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.