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About the Role
As a leading global financial services company, BNY harnesses cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions. This role is crucial for resolving complex client issues and ensuring high client experience levels within the Client Operations team.
Responsibilities
- Works with external clients to resolve complex day-to-day issues of assigned Collateralised Loan Obligations (“CLOs”) and/or loan portfolios to ensure high Client Experience Levels.
- Leads team members in providing support to major clients in addressing and resolving complex operational and technical issues and ensuring requests are executed.
- Applies advanced problem-solving skills, judgment, and experience to analyze information.
- Uses developed communication skills to deliver high-quality service to a specialized client base.
- Proactively assists clients in reviewing potential business needs and directs them to appropriate resources at BNY.
- Resolves the most complex or non-routine client issues or inquiries, as needed.
- Uses broad understanding of BNY products and services to best propose expanded offerings to clients for front office consideration.
- Serves as an escalation point for clients.
- Leads and participates in internal activities and initiatives designed to improve the client experience.
- Uses knowledge of client services best practices and BNY client needs to help develop process improvements.
- Provides guidance to less experienced team members.
- Supports multiple, complex client accounts.
Requirements
- Bachelor’s degree in Business, Finance, or a related field. Advanced degree or professional certification preferred.
- Minimum 7 years Corporate Trust or related financial markets/securities industry experience.
- Corporate Trust, CLO/CDO background strongly preferred.
- Client Service/Loan Operations experience within financial services is strongly preferred.
- Finance/accounting, compliance/reporting, reconciliation background experience strongly preferred.
- Strong analytical and problem-solving skills, with the ability to interpret complex data and make informed decisions.
- Excellent communication and interpersonal skills, capable of building strong relationships with clients and internal teams.
- Proficiency in client service operations and a thorough understanding of industry regulations and standards.
- AI proficiency in operations workflows desirable.
Skills
- AI proficiency in operations workflows
Location
- London
Work Type
- Full-time
Experience Level
- Minimum 7 years
Education Level
- Bachelor’s degree in Business, Finance, or a related field. Advanced degree or professional certification preferred.
Benefits
- Highly competitive compensation, benefits, and wellbeing programs.
- Access to flexible global resources and tools.
- Focus on health, personal resilience, and financial goals.
- Generous paid leaves, including paid volunteer time.
About the Company
- BNY is a leading global financial services company at the heart of the global financial system, influencing nearly 20% of the world’s investible assets.
- The company's culture enables better company operations and employee growth and success.
- Teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide.
- BNY is recognized as a top destination for innovators where bold ideas meet advanced technology and exceptional talent.
- The company powers the future of finance.
- Recent awards include America’s Most Innovative Companies (Fortune, 2025), World’s Most Admired Companies (Fortune 2025), and “Most Just Companies” (Just Capital and CNBC, 2025).
Equal Opportunity
- BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.