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About the Role
As the Receptionist at Soho House, you will deliver seamless front-of-house service, support daily Club operations, and be the first point of contact for members and guests, setting a welcoming tone. Your role emphasizes discretion, efficiency, and elegance.
Responsibilities
- Welcome every member by name (if local) and guest with open arms and a hospitable manner.
- Answer high-volume phone lines and calls for reservations, general inquiries, and deliveries.
- Provide information regarding menus, hours of operation, and amenity availability/pricing.
- Maintain a clean, sanitary, and safe work environment, including the reception area and desk.
- Perform Guest List duties on the floor level, club, and/or Rooftop.
- Support, redirect, and problem-solve in real-time to address guest concerns.
- Assist guests by checking/retrieving coats and personal items.
- Build relationships with members and guests, communicating feedback to management.
- Influence a fun and positive atmosphere by being approachable and professional.
- Assist management with new hires by training Soho Standards and steps of service.
- Maintain updated knowledge of all facilities, offerings, events, and policies to inform guests.
Requirements
- 2–3 years’ experience in a front desk role
- Experience in luxury hospitality or private members clubs
- Strong leadership and team coordination skills
- Excellent verbal and written communication
- Proficient in reservation systems (e.g., Opera, Open Table, or equivalent)
- Calm under pressure and adept at resolving issues with a guest-first mindset
Skills
- Discretion
- Efficiency
- Elegance
- Leadership
- Team coordination
- Verbal communication
- Written communication
- Reservation systems proficiency
- Problem-solving
- Guest relations
Location
- UK
Work Type
- Full-time
Experience Level
- 2-3 years
Salary/Compensations
- £15.50—£15.50 GBP
Benefits
- Weekly Pay
- Team meal whilst on shift prepared by our chefs
- Soho Friends Membership
- 50% Team discount on Food & Drink, 7 days a week
- Staff Room Rates
- Health Cash Plan (Option to add up to 2 additional dependents)
- Dental Plan (option to add up to additional 2 dependents)
- Birthday Day Off after 1 years continuous service
- Up to 50% Staff Discount on Cowshed & Soho Home
- 2 days paid a year to support a charity of your choice
- Free Counselling Sessions
- Cookhouse & House Tonic: Unique food and drink training, events and opportunities
- Continuous training to develop yourself personally and professionally
- Team Events: Monthly fun events
- Competitive compensation packages
- Global benefits and perks
- Training to develop technical and managerial skills
About the Company
- Soho House offers competitive compensation packages that feature global benefits and perks.
- Whether you’re seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to enhance your career.