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About the Role

Ramp Agents are essential to the safe, efficient, and timely movement of aircraft by performing ground handling duties, including baggage handling, equipment operation, and aircraft servicing. This role supports aircraft arrivals and departures while ensuring passenger needs are met and movement areas are clear.

Responsibilities

• Load and unload passenger baggage.
• Park and dispatch aircraft, including marshalling, pushback, wing walking, chocking and cone placement.
• Operate ground service equipment such as belt loaders, tugs, GPUs, and de-icing vehicles.
• Provide water and lavatory servicing for aircraft.
• Clean, prepare, and restock aircraft cabins on overnight aircraft.
• Conduct aircraft deicing operations in accordance with airline procedures.
• Perform Foreign Object Debris (FOD) inspections to maintain a hazard-free ramp.
• Provide aisle chair assistance to passengers as needed.
• Prepare ramp equipment and gate areas for arriving and departing aircraft.
• Maintain clear obstacle-free areas for all aircraft movements.
• Ensure proper loading of baggage, gate-checked items, and security-screened bags.
• Support ramp team members to ensure safe on time departures.
• Perform additional duties as assigned to support station operations.

Requirements

• Minimum high school diploma or GED required.
• Must be at least 18 years of age.
• Possess and maintain a valid driver’s US license.
• Work flexible schedules: evenings, nights, weekends, holidays, overtime.
• Able to work in extreme weather conditions.
• Maintain required airport/airline clearances and certifications.
• Demonstrate the ability to perform under pressure, work in extreme weather conditions, and have physical stamina for lifting and working long shifts.
• Noise and jet blast awareness.
• Must be able to work effectively as part of a team.
• Ability to read, write, and communicate effectively in English language.
• Must be authorized to work in the United States without sponsorship.
• Must comply with airport credentialing requirements to work in secure areas.

Skills

• Aircraft marshaling and hand-signal communication
• Aircraft pushback operations
• Chocking, cone placement, and aircraft securing
• Time-critical turnaround coordination
• Basic aircraft types and configurations (A320, A220 etc.)
• Load control basics (weight & balance awareness) and use of baggage scanners
• Ability to operate ground service equipment (training provided)
• Ground power unit (GPU) and air start unit operation
• Use of handheld radios and dispatch systems
• Safe loading and unloading of baggage
• Reading load sheets and flight documentation
• Aircraft servicing (lavatory, potable water, cabin cleaning coordination)
• Manual handling techniques to prevent injury
• Knowledge of ramp safety procedures and aircraft movement areas
• Hazardous materials recognition (IATA DGR awareness)
• Prior customer service or ramp/aviation experience preferred
• Experience in aviation, transportation, logistics, or airport operations.
• Strong communication and customer service skills.
• Ability to follow detailed instructions and safety checklists.

Location

• On-Site, Airport Airside Operations
• USA

Work Type

• Regular, full-time

Experience Level

• Prior customer service or ramp/aviation experience preferred

Education Level

• Minimum high school diploma or GED required.

Benefits

• Medical, Dental, and Vision Plans
• Health Savings and Flexible Spending Accounts
• Disability Insurance
• Life and AD&D Insurance Options
• Supplemental Insurance Plans
• 401(k) Retirement Savings Plan
• Paid Vacation, Sick Time, and Company Holidays
• Training and Career Development Opportunities

About the Company

• The Company complies with the Americans with Disabilities Act (ADA), as amended by the ADA Amendments Act, and all applicable state or local law. Consistent with those requirements, the Company. will reasonably accommodate qualified individuals with a disability if such accommodation would allow the individual to perform the essential functions of the job, unless doing so would create an undue hardship. The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Applies to all team members, including those represented by a labor union or bargaining unit. If any part conflicts with a collective bargaining agreement (CBA), the CBA will take precedence.

Equal Opportunity

• We are an equal opportunity employer and are committed to providing a workplace free from discrimination. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, veteran status, or any other characteristic protected under applicable federal, state, or local law. We provide reasonable accommodation to qualified individuals with disabilities and encourage applications from all qualified candidates.