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About the Role

As a global medical technology leader for nearly 100 years, Zimmer Biomet enhances patient mobility through its products and technologies. We are committed to providing mobility and renewed life to people worldwide. This role supports the talent team by focusing on development opportunities, robust employee resource groups, a flexible working environment, competitive total rewards, wellness incentives, and a culture of recognition and performance awards. We strive to create an inclusive, respectful, empowered, and recognized environment for every team member.

Responsibilities

Oversee daily operations of the customer service department, coordinating personnel and tasks with team leaders for order processing and arrangement.
Address and resolve customer service issues by collaborating with internal and external departments, understanding challenges, and proposing solutions.
Manage and optimize outsourced operations with 3PL providers, ensuring adequate staffing and identifying areas for improvement in order processing.
Analyze commercial operation KPIs, identify issues based on strategy, and implement improvement initiatives.
Lead the management and operation of ESP operations.
Provide overall leadership for the customer service department.
Participate as a leader in improvement activities and projects within the Commercial Operations department and Zimmer Biomet overall.

Requirements

Experience in customer service and client interaction.
Ability to take responsibility for tasks requiring prioritization and decision-making.
Career aspiration towards overall operations management.
Experience using SAP, Oracle, or AS400 modules in a practical setting.
Ability to communicate with global stakeholders and execute projects in English.
Experience in the medical device industry, particularly with lending business knowledge.
Proficiency in organizing and analyzing large datasets using tools like Excel.
Proactive communication and collaboration skills with related departments.

Skills

Customer service
Operations management
Problem-solving
Cross-functional collaboration
SAP
Oracle
AS400
Excel
Data analysis
Project management
English communication

Location

Remote

Work Type

Full-time

Experience Level

Management
Senior

Education Level

Bachelor's degree or higher (preferably in Business, Logistics, or Systems)
Experience with SAP system implementation projects
Experience with international communication and business/projects

Benefits

Development opportunities
Robust employee resource groups (ERGs)
Flexible working environment
Location-specific competitive total rewards
Wellness incentives
Culture of recognition and performance awards

About the Company

Zimmer Biomet is a global medical technology leader with nearly 100 years of experience.
We enhance patient mobility through our products and technologies, with a product or technology used every 8 seconds.
Our mission is to provide mobility and renewed life to people around the world.
We are committed to creating an inclusive, respectful, empowered, and recognized environment for every team member.

Equal Opportunity

EOE/M/F/Vet/Disability