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About the Role

We are seeking a high-calibre Senior Business Analyst to join our growing SaaS organisation. You will be instrumental in the analysis, optimization, and delivery of critical global business initiatives with a specific focus on driving forward our Quote to Revenue Programme. This role requires significant experience of the sales and renewals motions plus the related ecosystems, with experience of Salesforce Revenue Cloud capabilities and related architecture. A strong understanding of the application of AI tools to a modern, dynamic software business is also required. You will be a self-starter, with gravitas and the ability to influence at all levels.

Responsibilities

Define testing strategies, create test scripts, and lead User Acceptance Testing (UAT) cycles, related communications
Design and document complex, end-to-end global "As-Is" and "To-Be" business processes
Lead workshops to elicit, analyse, validate, and prioritize technical and functional requirements
Create high-quality artifacts and documents including process flows, Business Requirement Documents (BRDs), user stories, acceptance criteria
Translate complex business needs into scalable Salesforce solution requirements
Drive the optimization of global Order-to-Cash systems, subscription billing, and revenue recognition workflows
Partner confidently with C-suite executives and senior leaders to align system capabilities with corporate strategy
Manage competing priorities among global stakeholders and negotiate consensus on critical project scopes
Collaborate with change management teams to deliver training and ensure smooth transition to new processes

Requirements

Minimum of 5 years of professional experience as a Business Analyst
Proven track record working within a fast-paced SaaS, digital, or software company
Direct experience working on global Order-to-Cash (O2C) or Quote-to-Revenue (Q2R) transformation programmes
Deep, hands-on knowledge of Salesforce capabilities, configuration logic, and ecosystem integrations
Exceptional communication and presentation skills, with proven capability in managing senior stakeholder relationships
Experience of working within global programmes to successfully deliver step change outcomes across the business ecosystem

Skills

Salesforce Revenue Cloud
AI tools
Salesforce
Order-to-Cash (O2C)
Quote-to-Revenue (Q2R)
Communication
Presentation
Stakeholder Management

Location

Global

Work Type

Full-time

Experience Level

Senior
5+ years

Education Level

Bachelor's Degree in Management, Finance, or Technology
Globally recognized certification in Business Analysis and Project Management preferred

About the Company

Optimizely is a SaaS organization focused on AI that works for marketers, offering AI-powered content creation, world-class CMS, and an experimentation platform.
10,000+ brands including H&M, PayPal, and Zoom use Optimizely.
Gartner, Forrester, and IDC recognize Optimizely as a leader in MarTech.
The company has 1,600+ employees across 12 global offices.
Optimizely fosters a culture of curiosity, collaboration, and genuine care for the work.

Equal Opportunity

Optimizely is committed to a diverse and inclusive workplace.
Optimizely is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.