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About the Role

Responsible for performing merchandise protection procedures, monitoring entrance and exit activity, and providing superior customer service to members.

Responsibilities

• Carry out job functions and responsibilities as assigned.
• Support the application of club policies, procedures and compliance.
• Act with honesty and integrity and lead with the member in mind to address all concerns and to escalate any concerns, as appropriate.
• Ensure a safe and positive environment for our members and each other.
• Embrace inclusion and diversity, by working together with collaboration and respect.
• Work as a team to achieve goals.
• Move with speed and agility in everything we do.
• Innovate and adapt so we can move as fast as the world around us.
• Maintain a friendly and positive attitude.
• Deliver service excellence through all points of contact.
• Resolve and deescalate to address every member concern.
• Ensure a safe and positive environment and experience for the members.
• Greet, Anticipate, Appreciate (GAA).
• Work as a team to deliver GOLD club standards daily.
• Work with commitment and pride to deliver GOLD club standards daily.
• Deliver superior member service, including greeting, assisting, and thanking all members in a prompt, friendly and professional manner.
• Resolve member concerns in a courteous and timely manner and escalate issues to management when necessary.
• Maintain and exhibit clear understanding of merchandise protection procedures and shrink alert protocols.
• Review and maintain the AP Alert Binder according to AP standards.
• Follow the BEST (bottom of the cart, electronics, self-checkout, and thanking the member) procedures including cross-checking merchandise to member register receipts and verifying high dollar value items.
• Record register receipt discrepancies and notify front line to immediately rectify the situation.
• Audit Express Pay, BOPIC, Curbside Pick-up, and Same Day Delivery according to company procedures.
• Ensure the execution of the repack awareness guidelines by inspecting known repack articles.
• Monitor member and visitor traffic entering and exiting the club.
• Respond to Electronic Article Surveillance (EAS) alarms according to established EAS response procedures.
• Maintain high standards of safety for members and team members.
• Inspect team members, members, and vendors bags, backpacks, briefcases, and lunch boxes as they are leaving the building.
• Process empty water jug return vouchers to members.
• Maintain all club policies and procedures.
• Perform other duties as assigned, including working in other departments as needed.
• Maintain regular, predictable, full attendance.

Requirements

• Strong interpersonal skills and an attention to detail are required.
• Basic math skills preferred.
• Ability to use a smart handheld device.
• Must successfully complete required training and certification processes.
• Must be employed with the company for at least 6 months.
• At least 18 years of age, except in the following states: Indiana – At least 19 years of age, Delaware – At least 21 years of age.

Skills

• Customer Service
• Merchandise Protection
• Communication
• Problem Solving
• Attention to Detail
• Basic Math
• Smart Handheld Device Usage

Location

• Onsite

Work Type

• Full-time

Experience Level

• 6 months employment with the company

Salary/Compensations

• $17.00 - $20.50

Benefits

• Weekly Pay
• Free BJ’s Memberships
• Generous Paid Time Off (vacation, personal, sick days, holidays, bereavement, jury duty leave)
• Flexible and Affordable Health Benefits (medical, dental, vision, HSA, flexible spending account)
• 401(k) Retirement Savings Plan with company match
• Employee Stock Purchase Plan with 15% discount

About the Company

• BJ’s Wholesale Club is powered by more than 30,000 team members who make a real impact every day.
• Our team members are at the heart of everything we do.
• We offer a comprehensive benefits package designed to support your health, well-being and future – both on and off the job.