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About the Role

As a Front of House Leader, you will be an in-shop champion, coaching and mentoring your team, maintaining high standards, and ensuring customer satisfaction. This role involves hands-on work, including operating the coffee machine and managing shop figures, while fostering a positive team environment.

Responsibilities

• Coach and mentor team members.
• Maintain high standards and spirits within the team.
• Ensure customer satisfaction.
• Operate the coffee machine.
• Manage shop figures and spreadsheets.
• Drive team performance.
• Protect profit.
• Keep customers happy through high standards and great energy.

Requirements

• Be kind, honest, and generous.
• Bring genuine warmth and authentic self to work.
• Share a passion for exceptional customer service.
• Spread joy through small acts of kindness.
• Lead with purpose.
• Drive team performance.
• Protect profit.
• Keep customers happy through high standards and great energy.

Skills

• Leadership
• Coaching
• Mentoring
• Customer service
• Teamwork
• Problem-solving
• Communication

Location

• Unit 3 Moorgate Halls, 143-171 Moorgate, London EC2M 6XB GBR

Work Type

• Part-time
• Flexible working hours

Experience Level

• Leader
• Driver

Education Level

• Apprenticeships Level 3

Salary/Compensations

• £15.35 per hour (inclusive of mystery shopper bonus)
• Additional £5 per hour for shifts started between 3-5am

Benefits

• 28 days annual leave (pro-rata if part-time)
• Pension scheme
• Life Assurance at 3x annual salary
• Virtual GP
• Healthcare cash plan
• Free food and drink while working
• Club Pret Membership (50% off food and up to 5 free Barista-made drinks a day)
• Loyalty award after 5, 10, 15, 20 years’ service
• Regular rewards and recognition
• Marketplace discounts on shopping, travel, fitness, dining, tech and more
• Comfy free shoes

About the Company

• Pret is a maker of delicious food, organic coffee, and big ideas across 750+ shops in 20+ countries.
• Roles in Pret shops offer huge opportunities for growth.
• Pret is where passionate, hardworking people find the confidence and skills they need to grow.
• 80%+ of Managers and 20% of Support Centre teams started on the shop floor.
• Pret is committed to doing the right thing and growing fast.
• Pret offers opportunities for learning, including fully funded professional qualifications and internal transfer opportunities.
• Pret fosters diversity and belonging, ensuring everyone feels confident and valued.
• Work at Pret is fast-paced with lots of variety, building a diverse skill set.
• Pret makes a difference through The Pret Foundation, tackling homelessness, reducing food waste, and creating positive change.
• Pret values: Happy Teams Happy Customers, Amazing Standards Every day, Never Standing Still, Doing The Right Thing.

Equal Opportunity

• Everyone is welcome at Pret.
• Encourages applications from underrepresented groups, including women, people with disabilities, neurodiversity, ethnic minorities, and the LGBTQ+ community.
• Recruitment team can provide adjustments or support during the application process.