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About the Role

As a Customer Success Manager (CSM), you will act as a strategic partner to clients, ensuring they achieve maximum value from solutions while driving commercial growth and maintaining high client satisfaction. You will manage the client relationship from onboarding through renewal, providing insights to drive client action. This role requires a solid understanding of FMCG manufacturers and ecommerce (digital shelf), thriving in a fast-paced, organized, and driven environment.

Responsibilities

Build and maintain strong, strategic relationships with clients by developing stakeholder maps, identifying white spaces, and extending contact networks.
Develop measurable use cases for clients using the "context, actions, outcome" framework, ensuring alignment with their goals.
Drive thought leadership initiatives, including global webinars, LinkedIn posts, workshops, and other content-driven strategies to position the company as a trusted partner.
Achieve a 20% upsell target for your portfolio by proactively identifying opportunities and engaging clients with innovative solutions.
Develop account growth plans, stakeholder maps, and renewal strategies, ensuring updates are provided to leadership bi-annually.
Lead the co-creation of client roadmaps, ensuring timelines are met and revisited throughout the year to accommodate changes.
Oversee the accurate and timely documentation of client information and files in internal systems, e.g. Dynamics.
Influence improvement opportunities for tools or processes, collaborating with cross-functional teams.

Requirements

Minimum of 2 years in customer success, e-commerce, account management, or a related client-facing role.
Proficiency in CRM systems (e.g., Dynamics, Skalin) and data analysis tools.
A deep commitment to client success, with a proactive and solution-oriented mindset.
Autonomous, looking for new challenges and accompanying the exploding e-commerce market is a real motivation.

Skills

Strong analytical skills
Strategic planning skills
Communication skills
Ability to manage complex client portfolios
Ability to identify growth opportunities

Location

Remote

Work Type

Full-time

Experience Level

Minimum of 2 years

Salary/Compensations

GBP 41900 - GBP 46865

Benefits

Flexible working environment
Volunteer time off
LinkedIn Learning
Employee-Assistance-Program (EAP)

About the Company

NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth.
In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach.
With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View™.
NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population.
For more information, visit NIQ.com

Equal Opportunity

At NIQ, we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve.
We believe that embracing a wide range of perspectives drives innovation and excellence.
All employment decisions at NIQ are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable laws.
We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact.
To learn more about our ongoing efforts in diversity and inclusion, please visit the https://nielseniq.com/global/en/news-center/diversity-inclusion