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About the Role

We are building an energy system of the future, an engagement engine that takes richer conversations to actionable insights to develop personalized marketing campaigns, operational system transformation, billing and payment lifecycle events, and over time, predictive, proactive customer experiences and offerings at a global scale. This role has the leverage to materially improve how millions of households interact with their energy provider, accelerating the shift towards a greener, cleaner future.

Responsibilities

Raising the bar for customer communication in energy.
Building an adaptable and impact-led agentic development framework for world-leading multi-channel engagement.
Leading the development and scaling of Kraken’s agentic offering across all customer engagement including voice, email, SMS, and other extensible future channels.
Defining the future of Kraken’s client offering and experience as they undertake transformation of the energy operating model in personalized customer experience and measurable impact.
Developing AI products clients can trust, end customers love and deliver tangible commercial value.
Enriching and evolving Kraken’s core platforms as a result of new context and MCP capabilities, made possible by influencing enterprise roadmaps.
Continually evolving user experience as a result of new AI products and features.
Architectural and product direction of knowledge and agentic design patterns.
Defining the roadmap that balances foundational capability with forward-looking innovation.
Owning the development of customer AI products and partnering closely with Product, Design, Engineering, and leadership to drive impact.
Influencing the long-term roadmap while owning a portfolio of agents from end-to-end.
Designing enterprise-grade AI agents by collaborating with strategic clients to understand their workflows, pain points, and goals, then building and optimizing elegant solutions.
Providing strategic advisory by embedding deeply with customer teams and domains across Kraken to include their AI roadmap, serving as a trusted advisor to navigate complex business challenges.
Driving iterative development by running tight feedback loops with engineering to influence feature development, ensuring real-world customer needs drive product evolution.
Handling technical implementation by writing and testing prompt logic for specific customer use cases to ensure reliable, high-quality performance.
Representing Kraken externally, working closely with clients and prospects, and participating in key deployments to ensure success.
Managing strategic partners and vendors by assessing and collaborating with key technology partners to ensure deep technical alignment, manage integration requirements, and ensure vendor roadmaps scale effectively with Kraken’s long-term business and product goals.

Requirements

5+ years of product management experience in a scaling SaaS or enterprise software environment.
Experience leading ambiguous, zero-to-one product initiatives.
Systems thinking across workflows, integrations, constraints, and execution layers.
Comfortable working with LLMs, agent frameworks, RAG, evaluation frameworks or ML systems.
Experience collaborating with data and analytics teams, ideally including exposure to ML-driven initiatives.
Strong commercial instincts and ability to balance customer value with platform leverage.
Exceptional written and verbal communication.

Skills

LLMs
Agent frameworks
RAG
Evaluation frameworks
ML systems
Conversational AI products
AI in the loop
Reinforcement learning
Continuous learning

Location

Remote

Work Type

Full-time

Experience Level

Senior / Staff

About the Company

Kraken powers some of the most innovative global developments in energy.
We’re a technology company focused on creating a smart, sustainable energy system.
Our operating system for energy is transforming the industry around the world in a way that benefits everyone.
Kraken is a certified Great Place to Work in France, Germany, Spain, Japan, Australia, and USA.
In the UK we are one of the Best Workplaces on Glassdoor with a score of 4.5, and in Germany we rate 4.7 on Kununu as a Top Company.
We want to ensure you have all the tools and environment you need to unleash your potential.
Our people are our strongest asset and the unique skills and perspectives people bring to the team are the driving force of our success.

Equal Opportunity

As an equal opportunity employer, we do not discriminate on the basis of any protected attribute.
We consider all applicants without regard to race, colour, religion, national origin, age, sex, gender identity or expression, sexual orientation, marital or veteran status, disability, or any other legally protected status.