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About the Role

We are seeking an experienced Applications & Process Lead to own the business and process layer across our technology portfolio. This is a pivotal role in a period of significant transformation, central to evaluating, implementing, and governing systems during an ERP selection process.

Responsibilities

• Lead the strategic rationalization of the custom application portfolio throughout the ERP transformation, overseeing migration, integration, or sunsetting of legacy systems.
• Lead quality and requirements standards across the broader portfolio, managing UAT planning to automation triage and release readiness.
• Utilize rigorous business analysis to drive the strategic alignment of the application ecosystem, ensuring the technology portfolio and ERP initiatives effectively support and evolve with business processes.
• Build and maintain the inventory of custom applications and the business processes they serve; run fit-gap analysis against ERP capabilities; recommend absorb, modify, or retire per application in collaboration with the Solutions Architect.
• Document current-state business processes ahead of vendor engagement; validate that captured requirements reflect actual business needs; own requirements traceability so scope creep is visible.
• Represent operational business processes in ERP program governance, collaborating with the lead managing financial and accounting modules.
• Support data migration validation: data mapping review, reconciliation sign-off with business owners.
• Plan and coordinate UAT: test scenarios with business users, defect tracking, readiness assessment.
• Own quality strategy and acceptance verification across the portfolio: test strategy per initiative, acceptance test design, release readiness sign-off.
• Perform requirements elicitation, user stories with acceptance criteria, process mapping, and push back when the request does not match the problem.
• Triage and qualify departmental automation requests before they reach developers.
• Act as the business liaison for prototyping requests and automation initiatives.
• Represent practitioner teams on automation and prototyping requests translating needs into defined requirements.

Requirements

• Undergraduate degree in Business, Computer Science, or a related field.
• Requirements elicitation and documentation: user stories, acceptance criteria, process mapping using BPMN or equivalent.
• UAT planning and coordination experience.
• Data literacy: SQL basics and data mapping comfortable working with raw data from source systems.
• Stakeholder management; comfortable in program governance settings.
• Low-code platform familiarity and change management experience are considered assets.

Skills

• Business analysis
• Process documentation
• Application portfolio management
• ERP implementation
• Requirements gathering
• User Acceptance Testing (UAT)
• Data migration
• Quality assurance
• Stakeholder management
• SQL
• BPMN

Location

• London

Work Type

• Full-time
• Hybrid

Experience Level

• 5+ years in business or systems analysis
• At least one full ERP or major system implementation on the client side

Education Level

• Undergraduate degree in Business, Computer Science, or a related field

Salary/Compensations

• $80,000 – $110,000

Benefits

• Flexible work hours
• Hybrid work arrangement options
• Employee share purchase plan
• Competitive benefits package
• Comprehensive health benefits
• Generous retirement savings plan with employer matching up to 5.5%
• Student loan repayment assistance
• Wellness allowance
• Enhanced mental health benefits
• Ample paid vacation
• Employee and Family Assistance Program (EFAP)
• Goodlife Fitness Corporate Membership rates

About the Company

• Dillon Consulting Limited (Dillon) is a proudly Canadian, 100% employee-owned professional consulting firm specializing in planning, engineering, environmental science, and management.
• With over 25 offices and more than 1100 employees across Canada, we offer a wide range of services related to building and improving facilities and infrastructure, protecting the environment, and developing communities.
• At Dillon, we strive to remain at the forefront of technology and innovation and thrive on interdisciplinary collaboration, empowering our people to challenge conventional thinking and build careers focused on creating a lasting impact in our communities.
• We are committed to ongoing professional development and celebrate the unique perspectives that each team member brings to the table.
• Employee ownership is available to all Dillon team members, and over 60% of our employees own shares in Dillon.
• Through employee ownership, we return the financial benefit created by our project work to the very people who created that value.
• Because we are an employee-owned firm, your voice will be an essential part of our shared success.

Equal Opportunity

• Dillon is committed to employment equity and an inclusive, diverse workplace where opportunities are based on skills and abilities.
• If you require accommodation during the interview process, please let us know.