Impress employers and recruiters.
Choose from hundreds of resume examples.
Impress employers and recruiters.
Choose from hundreds of resume examples.
About the Role
The Business Credit Office (BCO) Manager provides credit management support to Relationship Managers (RMs) and facilitates client review and renewal activities. This role is responsible for customer outreach, research, financial and credit analysis, ensuring exemplary risk management acumen and control standards within the end-to-end Credit & Lending process. The BCO Manager must ensure a common, reliable, and predictable underwriting and lending process that protects the business while responding to client borrowing needs. This role also involves coordinating credit applications/renewals and managing risk escalations, reporting to the BCO Team Lead and collaborating with Coverage and Transaction Support teams for a seamless customer experience.
Responsibilities
- Deliver BCO tasks in line with agreed OKRs, SLAs and KPIs
- Own the end-to-end Credit & Lending servicing journey, ensuring a seamless and efficient process
- Combine client relationship management with strong risk assessment and management capabilities
- Continuously drive improvement in productivity whilst enhancing client experience
- Adopt technology and customer experience improvement initiatives, aligning to a globally consistent C&L operating model
- Participate in deal discussions and meetings with clients or credit risk as required
- Protect the Bank by acting as First Line of Defence and adhering to all controls
- Maintain HSBC internal control standards, including timely implementation of audit recommendations and addressing issues raised by external regulators
- Engage in constructive and consistent dialogue with risk partners, balancing commercial outcomes and risk management
- Work with the BCO Team Lead to ensure adequate credit risk management controls are built into the operational process and robust MI is in place
Requirements
- 5-8 years corporate lending experience with strong analytical skills and sound credit knowledge
- Strong understanding of various financing instruments and banking products for Wholesale Banking
- Strong stakeholder management skills, with the ability to navigate complex situations and drive alignment among senior leaders
- Clear understanding of the Group credit risk principles, policies and statutory compliances
- Strong commercial mindset
- Strong communication and interpersonal skills, with the ability to influence and collaborate effectively across all levels of the organization
Skills
- Analytical skills
- Credit knowledge
- Financing instruments
- Banking products
- Stakeholder management
- Risk management
- Commercial mindset
- Communication skills
- Interpersonal skills
- Collaboration skills
Experience Level
- 5-8 years
Education Level
- Bachelor's degree in Business, Finance, or a related field
About the Company
- Credit & Capital Management (C&CM) under CIB has implemented a new, modern, and consistent E2E operating model.
- A key component of this operating model is the introduction of a first line credit management office, the Business Credit Office (BCO).
- The BCO function will complete tasks currently owned by multiple actors including Credit Analysis Unit, Credit Analysts, and RMs in the management of the first line credit risk responsibilities including structuring, credit analysis and rating recommendation, client credit monitoring tasks, credit terms and docs negotiation with WCMR and clients acting as a single handoff from a RM to the BCO for all C&L tasks, creating a single control point.
- The function will be client facing and customer service orientated.