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About the Role

The IT Business Manager is primarily responsible for supporting members of the IT Leadership team and their direct reports, enabling effective IT Leadership operations by defining and tracking departmental performance, building strategic roadmaps, coordinating governance activities, managing communications, and supporting preparation for key meetings. This role offers an opportunity to shape and influence IT Business Management delivery, identify process improvements, enhance reporting, strengthen governance, and add value across the IT Division.

Responsibilities

Co-ordinate IT Governance activities, ensuring adherence to the IT Management Policy and Governance Frameworks.
Provide oversight of governance deviations and agreed remediation plans.
Track and report on Key Performance Indicators (KPIs) to measure performance and IT Strategy success.
Produce executive-level management information, dashboards, and KPI reporting.
Provide Business Management support to IT Leadership, including preparation of materials for board meetings, executive committees, and key stakeholder presentations.
Support the development and implementation of an IT Communication strategy.
Drive consistency in departmental reporting, planning, and business management practices.
Provide oversight of the technology policy framework, improving internal awareness of IT Governance and rolling out training.
Manage the business continuity plan for the Office of the CIO.
Provide support to the Business Management lead, ensuring the effective delivery of business management objectives.
Set up dedicated IT Department governance forums.
Implement KPIs at an IT Department level.
Set up and facilitate IT Department level Town Halls.
Create department-level roadmaps to support the delivery of the IT Strategy.
Develop and maintain IT Departmental dashboards in PowerBI to visualize IT performance and metrics.

Requirements

Exceptional Communication Skills – able to communicate effectively at all levels of the organization.
Knowledge of Governance & Process – strong understanding of governance frameworks, process lifecycles, and CLS internal standards.
Exceptional Written and Presentation Skills – able to produce memos and slides suitable for executive and board level meetings.
Strategic Thinking – strong understanding of strategic direction to ensure alignment.
Emotional Intelligence – Strong self-awareness, empathy, and ability to engage audiences.
Influencing & Leadership Support – ability to advise, shape conversations, and support executive decision making.
Stakeholder Engagement – experienced in engaging with stakeholders at all levels, driving consensus around an outcome/recommendation.
Analytical Interpretation & Reporting – ability to translate raw data into meaningful performance narratives for leadership.
Great attention to detail.
Degree in a relevant field (desirable but not essential).
5+ years’ experience working in IT Business Management, IT Governance, Program Management, Service Management within the Banking sector.
Internal Communications experience, including creating content for IT intranet site.
Advanced proficiency in Microsoft PowerPoint with the ability to design clear, visually engaging, and professional presentations for an executive audience.
PowerBI (or similar) certification beneficial.

Skills

Communication Skills
Governance
Process Management
Written Skills
Presentation Skills
Strategic Thinking
Emotional Intelligence
Influencing
Leadership Support
Stakeholder Engagement
Analytical Interpretation
Reporting
Microsoft PowerPoint
PowerBI

Location

London

Work Type

Hybrid working

Experience Level

Assistant Vice President
5+ years’ experience

Education Level

Degree in a relevant field (desirable but not essential)

Benefits

25 holiday days and 3 ‘life days’ (in addition to bank holidays) for UK/Asia
23 holiday days for US
2 paid volunteer days
Generous parental leave policies
Parental transition coaching programmes and support services
Wellbeing and mental health support resources
Employee Networks (Women’s Forum, Black Employee Network, Pride Network)
Hybrid working
Flexible working
Monthly ‘Heads Down Days’ with no meetings
Generous non-contributory pension provision for UK/Asia employees
401K match from CLS for US employees
Private medical insurance
Dental coverage
Social events
Annual flu vaccinations
Discounts and savings and cashback across a wide range of categories (UK employees)
Discounted Gym membership (US employees)
Access to Discover – comprehensive learning platform with 1000+ courses from LinkedIn Learning
Access to frequent development sessions

About the Company

CLS is the trusted party at the centre of the global FX ecosystem, making FX safer, smoother, and more cost-effective.
Utilized by thousands of counterparties, CLS's unrivalled global settlement infrastructure reduces systemic risk and provides standardization for participants in many of the world’s most actively traded currencies.
CLS products are designed to enable clients to manage risk most effectively across the full FX lifecycle.
CLS values underpin everything that they do and define their working environment: Pivotal purpose, Trusted guardian, Targeted innovation, Facilitate connections, Delivering excellence, Inclusive culture.

Equal Opportunity

CLS celebrates inclusion and considers this to be one of its strongest assets.
CLS is committed to fostering an environment in which everyone feels comfortable to be who they are, and inclusion is valued.