Impress employers and recruiters.
Choose from hundreds of resume examples.

Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

About the Role

Accelerate Credit and Capital Management processes to improve customer outcomes and enable growth, establishing a world-class end-to-end credit management function, uplifting customer experience, and delivering modern risk management capabilities.

Responsibilities

• Achieve CCM OKRs for the respective market.
• Lead the execution and implementation of the BCO function to efficiently manage the underwriting process across country CIB.
• Manage the portfolio and risk exposure in partnership with banking teams and WCRM to determine and monitor risk appetite.
• Drive policy and procedure simplification and optimization for the underwriting process.
• Continuously focus on improving function productivity while enhancing client experience.
• Provide oversight to outsourced credit and capital management services.
• Implement the Target CCM Services Operating Model and deliver associated financial targets.
• Lead risk and control management across the end-to-end process.
• Manage CCM COO FRP, budgeting, and planning processes for the market.
• Land the transformation and digitization of the CCM COO journey locally and lead local initiatives to improve and re-engineer processes.
• Monitor and analyze customer feedback to identify key areas for improvement.
• Represent CCM Services in front of market stakeholders and at market forums.
• Unify and provide direction to dislocated teams, fostering unity and purpose.
• Develop and maintain a diverse, innovation-driven credit and lending workforce.
• Oversee and execute the delivery of CCM services in-country, ensuring alignment with regional processes.
• Collaborate with global stakeholders to implement the overall strategy for the wholesale credit and lending journey.
• Implement governance frameworks to ensure risks and issues are escalated and resolved.
• Act as the local Business Service Owner for Credit & Lending across CIB, ensuring service resilience.
• Support the OKR, KPI, and SLA management framework within the market.
• Collaborate with product, design, innovation, and technology teams to execute the CCM technology strategy.
• Manage multiple senior stakeholders with varied agendas, driving alignment.
• Maintain a diverse, innovation-driven credit and lending workforce, ensuring high levels of engagement and satisfaction.

Requirements

• Extensive years of experience in wholesale credit and lending, with a strong background in coverage, credit management, or operations.
• Proven track record of leading and managing teams, with experience in organizational design and strategic planning.
• Strong stakeholder management skills, with the ability to navigate complex situations and drive alignment among senior leaders.
• Expertise in credit risk management, control assessment, and SOX compliance.
• Experience in driving digitization and customer experience improvement initiatives.
• Excellent analytical and problem-solving skills.
• Strong communication and interpersonal skills.
• Great team player with a positive attitude, energy, and enthusiasm.
• Promote a collective culture to spread experience and best practice and live the Group Values.
• Give timely, honest, and constructive feedback to others.
• Promotes innovative and lateral thinking approach for devising solutions.
• Bring thought leadership and governance around the internal and external lending ecosystem.
• Deliver fair outcomes for customers and ensure conduct maintains the orderly and transparent operation of financial markets.
• Highly effective communication skills (oral, written, and presentational).
• Ability to work accurately and achieve tight deadlines with limited supervision.
• Self-motivation and a proven rapid learning capability in a changing environment are essential.
• Committed to personal and professional development.

Skills

• Credit and Capital Management
• Lending Product Management
• Credit Management
• Product Risk (FR/NFR)
• Transformation
• Data Management & Control
• CCM Technology
• CCM Operations
• Risk Management
• Underwriting
• Client Relationship Management
• Organizational Design
• Strategic Planning
• Stakeholder Management
• Credit Risk Management
• Control Assessment
• SOX Compliance
• Digitization
• Customer Experience Improvement
• Analytical Skills
• Problem-Solving Skills
• Communication Skills
• Interpersonal Skills
• Teamwork
• Innovation
• Thought Leadership
• Governance
• Technology Strategy
• AI
• Analytics

About the Company

• HSBC Corporate and Institutional Banking is a markets-led, financing-focused business that provides investment and financial solutions.
• Through our international network, we connect emerging and mature markets, covering key growth areas.
• We partner with our corporate, government and institutional clients to help them achieve consistent, long-term performance.
• Our products and services include advisory, financing, prime services, research and analysis, securities services, trading and sales and transaction banking.