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About the Role

Cleveland Clinic London is seeking a Neuro Rehabilitation Pathway Lead to coordinate, optimize, and oversee the rehabilitation service pathway. This non-clinical leadership role focuses on patient flow, timely admissions, pathway performance, and service efficiency, working collaboratively with various internal and external stakeholders to ensure high-quality rehabilitation services.

Responsibilities

• Coordinate and oversee rehabilitation pathways across inpatient and outpatient services, supporting timely admissions, patient flow, transfers, discharges and efficient progression through the rehabilitation journey.
• Maintain oversight of rehabilitation caseload activity, referral pipelines, waiting lists, bed utilisation and capacity, escalating operational risks where they may impact admissions, discharge planning or pathway performance.
• Act as a key operational liaison for rehabilitation services, building effective relationships with internal teams, referring hospitals, insurers, commissioners, case managers, legal representatives and community rehabilitation providers.
• Support the coordination of complex rehabilitation cases, including pathway tracking, funding coordination, external referrals, family meetings and escalation of operational barriers affecting patient progression.
• Monitor rehabilitation service performance, activity data and key operational metrics, producing reports and identifying opportunities to improve efficiency, patient experience, outcomes and service delivery.
• Contribute to accreditation readiness, operational governance, pathway development, audit, quality improvement and strategic growth initiatives aligned with rehabilitation standards and best practice.

Requirements

• Extensive experience in rehabilitation, neurosciences, complex discharge, pathway coordination or healthcare operational management.
• Experience managing complex caseloads, patient flow, rehabilitation pathways, admissions, discharge planning or wider service coordination processes.
• Confident working with multidisciplinary teams and external agencies to support effective pathway coordination and continuity of care.
• Strong ability to analyse service activity, operational performance data and key metrics to identify risks, trends and opportunities for improvement.
• Experience supporting governance, audit, quality improvement or service development initiatives within a healthcare setting.
• Experience of accreditation, regulatory or quality assurance processes, or working with insurers, commissioners, case managers or medico-legal stakeholders, would be advantageous.

Location

• 33 Grosvenor Place, London, SW1X 7HY

Work Type

• Full time
• Permanent

Salary/Compensations

• Competitive

Benefits

• 25 days annual leave plus Bank Holidays
• Double-matched salary exchange pension – contribute 5% and we’ll contribute 10%
• Private Medical & Dental Insurance
• Life Assurance
• Season Ticket Loan & Cycle to Work schemes
• Workplace Nursery Scheme
• Wellbeing Hub with mental health, coaching and EAP support
• Earned Wage Access - get early access to part of your pay when needed
• Access to discounts on food, retail, and more

About the Company

• Cleveland Clinic London offers a brand-new high-acuity environment with the very latest equipment, where caregivers are encouraged to grow their expertise across multiple specialties, and in collaboration with expert clinicians.
• Our Mission, ‘Caring for life, researching for health, and educating those who serve’, assures our unwavering commitment to professional development.
• Our expert Critical Care nursing team is a dynamic group of decision-makers who work collaboratively to make a lasting positive impact on the lives of our patients.
• Safe patient care is always our goal, and we leverage innovation and technology in order to achieve world class outcomes in our state of the art 29 bed ICU department.
• As a private hospital with no shareholders, we reinvest all profits back into our organisation.
• Cleveland Clinic is one of the leading providers of specialised medical care in the world, providing clinical excellence and superior patient outcomes for almost 6 million patient visits per year across more than 200 locations.
• We employ over 80,000 caregivers worldwide and continue to drive innovation in healthcare.
• With over 100 years of history, our “Patients First” philosophy is at the heart of everything that we do.

Equal Opportunity

• As an equal opportunities employer, we aspire to work together to promote a more inclusive work environment, which represents our commitment to celebrate diversity.
• CCL is committed to applying its Equal Employment Opportunity/Workforce Diversity and Inclusion Policy at all stages of recruitment and privileging.
• Shortlisting, interviewing and selection will always be carried out without regard to any Protected Characteristics.
• When aware of the need to do so and when required, CCL will make reasonable adjustments to its arrangements for interviews and to conditions of employment/engagement for disabled applicants to ensure, so far as practicable, that they do not place such applicants at a substantial disadvantage in comparison to non-disabled applicants.