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About the Role

The Associate Director is responsible for the day-to-day running and reporting on assigned properties or clients, including service delivery, occupier liaison, service charge management, and compliance oversight.

Responsibilities

• Read, review, and understand leases and documents, ensuring occupier compliance with obligations and expectations.
• Manage a team aligned with MAPP Values.
• Engage with occupiers to improve satisfaction and retention through customer experience frameworks, forums, and placemaking initiatives.
• Be actively involved in new business pitches, tenders, or presentations.
• Manage all allocated sites, including regular inspections, monitoring, reporting, and auditing for condition, standards, and occupier compliance.
• Provide Property Management leadership, supporting asset management strategies, funding positions, and client objectives.
• Monitor statutory and internal compliance, instructing audits and assessments, and aligning with service partners.
• Support the preparation and analysis of service charge budgets, monitoring expenditure, and addressing outstanding positions.
• Provide support and due diligence for client building and site purchases.

Requirements

• Demonstrate ability to line manage property managers.
• Be confident speaking to Clients and occupiers.
• Set high standards and seek to enhance service and delivery.
• Contribute and lead team projects and new business opportunities.
• All applicants must have the legal right to work in the UK by the start date of employment.
• MAPP does not provide immigration sponsorship.

Skills

• Lease and document review
• Team management
• Occupier engagement
• Customer Experience frameworks
• New business development
• Property inspection and auditing
• Property Management leadership
• Compliance monitoring
• Service charge budget management
• Due diligence
• Exhibition of MAPP Values (Avoid Ambiguity, Appreciative, Adventurous, Authentic, Accountable)
• Self-Management (initiative, proactivity, meeting deadlines)
• Embracing Change (Technology)
• Engaging with the Big Picture
• Great service delivery
• Achieving Results and Prioritising Work
• Innovative Solutions and Problem Solving
• Developing Self and Others
• Interpersonal and Relationship skills
• Strong written and verbal communications
• Report writing

Location

• MAPP London Workspace

Work Type

• Full Time

Experience Level

• Associate Director

Education Level

• MRICS is desirable

Salary/Compensations

• £65,000 - £75,000 per annum

Benefits

• Employee Ownership Trust
• Profit share (potentially tax-free)
• Autonomy
• Support
• Opportunity to grow
• High engagement scores
• High recommendation as a great place to work

About the Company

• MAPP is the UK’s leading specialist in commercial property and asset management, with over £30bn+ of property under management.
• We believe property management can be a force for good, focusing on making buildings work for profit, people, and the planet.
• We use a Property Management framework for a fully integrated and holistic approach.
• MAPP is the first national real estate consultancy in the UK to become a B Corp.
• We have grown consistently over the past five years and promote around 10% of our office-based roles internally each year.
• We invest in development, create opportunities to broaden professional horizons, and make time to connect.
• MAPP is owned by an Employee Ownership Trust, with no external shareholders.
• This creates an inclusive and transparent environment where employees are informed, involved, and able to influence.
• When the business succeeds, success is shared.
• Being employee-owned encourages long-term thinking, ownership of decisions, and care about impact.
• We place a strong emphasis on trust, expecting people to use judgement, take initiative, and support one another.
• Collaboration, curiosity, and accountability are key to maintaining performance and culture.
• Our engagement scores are consistently high.

Equal Opportunity

• MAPP is an equal opportunities employer.
• We want the real estate industry to be a career path where people feel both welcome and wanted.
• We are always challenging ourselves to do better.
• We want the best people to see themselves thriving at MAPP.
• Creating an environment where everyone feels able to be themselves is essential.
• Diverse perspectives, lived experience, and ways of thinking make us stronger.